• Registrar Systems & Data Operations Coordinator

    University of Colorado (Boulder, CO)


    Registrar Systems & Data Operations Coordinator

    **Requisition Number:** 64336

    **Location:** Boulder Colorado

    **Employment Type:** University Staff

    **Schedule:** Full Time

    **Posting Close Date:** 20-May-2025

    Date Posted:

    Job Summary

    The Office of the Registrar invites applications for a Systems & Data Operations Coordinator! This full-time professional exempt position assists the associate registrar with the daily operations of the Systems & Data Services (S&D) unit for the Office of the Registrar (RO). The position maintains the S&D Operational Calendar, manages the S&D email account(s), ServiceNow, and JIRA boards, and provides Campus Solutions processing support. The position will lead the creation and maintenance of S&D operational documentation and provide support for projects within the unit. The role will back-up an application developer for form and workflow requests within our content management system. The position must be familiar with the work of the entire S&D team, in order to triage and encourage collaboration across multiple areas within the team to problem solve reported issues and requests. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

     

    Who We Are

     

    The **Office of the Registrar,** in support of the educational mission of CU Boulder, ensures the integrity and security of academic records and provides enrollment and academic support through innovative systems and outstanding service to students and other partners. We demonstrate leadership, excellence and integrity in all we do to improve the academic experience for CU Boulder students and other collaborators through ongoing innovation, collaboration, inclusiveness and quality service.

     

    What Your Key Responsibilities Will Be

    _Student Records Processing_

    + Processes a variety of student and administrative records adjustments in Campus Solutions, including advisor assignments, cumulative statistics and plan sequence clean-up, enrollment coding adjustments, priority registration requests, service indicator and student group batch requests.

    + Reviews census reports provided by Institutional Research and works with partners around campus to reconcile inconsistencies.

    + Processes change requests for students in the Bachelors-Masters accelerated program (BAM).

    _Operation and Project Support_

    + Maintains the S&D Operational Calendar, keeping it up to date and translating items listed into JIRA tickets for sprint planning.

    + Launches and maintains shared inbox for the team, and in combination with S&D leadership, defines inbox management strategies and processes.

    + Triages incoming emails, and advances appropriately.

    + Ensures S&D Service Level Agreements are met.

    + Acts as lead for S&D in moving to a singular source for work intake.

    + Ensures S&D documentation is appropriately updated and reviewed yearly.

    + Uses existing service platforms, such as JIRA and ServiceNow, to provide regular reports to the associate registrar on key metrics.

    + Identifies customer service trends.

    + Provides recommendations to the associate registrar on adjustments to work intake and service delivery model to better meet constituent needs.

    + Creates JIRA tickets for development requests, identifying gaps and dependencies.

    + Manages JIRA backlog items to ensure clear, organized, and actionable tasks aligned with project goals.

    + Assists S&D leadership in preparing for sprints and participating in sprint meetings.

    + Assesses project changes, escalating roadblocks, adjustments to project scope and potential risks to S&D leadership.

    _OnBase Form Development_

    + Updates form and workflow content as needed.

    + Creates change logs and works with application developer to document existing forms and workflow processes.

    + Creates and modifies forms and workflows, working with application and report developers, business analysts, and requestors.

    What You Should Know

    + This is a hybrid position, with the expectation of one day per week in person on campus.

    What We Can Offer

    + The annual hiring range for this position is $65,000 - $72,000.

     

    Benefits

     

    The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .

     

    Be Statements

     

    Be ambitious. Be collaborative. Be Boulder.

    What We Require

    + Bachelor's degree from an accredited college or university or equivalent combination of education and experience.

    + One (1) year plus experience working in a registrar's office working with cross-functional teams. Prior experience in a leadership role.

    + Experience with project management and/or ticketing system software.

    What You Will Need

    + Excellent organizational skills.

    + Strong interpersonal skills, professionalism and tactfulness.

    + Able to work effectively and collaboratively in a close team environment with ongoing collaboration and on various interconnected projects.

    + Knowledge of principles and procedures involved in handling sensitive data.

     

    Special Instructions

    To apply, please submit the following materials:

    1. A current resume.

    2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

     

    We may request references at a later time.

     

    Please apply by May 20, 2025, for consideration.

     

    Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. (http://jobs.colorado.edu/)

     

    In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

     

    To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Registrar-Systems-Data-Operations-Coordinator/64336 (https://apptrkr.com/6221939)

     

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    The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.