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Description

The Patient Advocate Representative is key in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient task handling.

All candidates must have experience and knowledge within the area below:

+ Minimum 20 calls per day; call log

+ Internal audits (55%) to check on documentation and call flow

+ Meticulous about note-taking

+ Maintain productivity by meeting established daily call volume targets and ensuring timely, effective responses to patient inquiries.

+ Respond to patient emails and messages through the in-house EMR system.

+ Address patient inquiries regarding medical bills, statement issues and interpret Explanation of Benefits (EOBs).

+ Verify account accuracy by identifying duplicate payments, posting errors or corrections, and coordinating with A/R for necessary adjustments.

+ Adhere to HIPAA guidelines in all patient communications and data handling.

+ Educate patients on billing workflows and processes, maintaining high patient satisfaction.

+ Negotiate balances and provide support to patients with concerns or grievances.

All candidates must have the ability to provide EOB Explanation of Benefits. In addition to the key, all candidates must know Teams and Outlook (scheduling assistant); intermediate Excel (create a worksheet, filter, sort, etc.)

Schedule:

+ Hybrid: 1 day in office, 4 days work from home after training (non-negotiable)

+ Monday-Friday 8:00am-4:30pm CST

Additional Skills & Qualifications

+ 3+ years of experience working with patient accounts or revenue cycle

+ 3+ years of experience with all payers - Medicare, Medicaid and Commercial

+ High School Diploma/GED

Pay and Benefits

The pay range for this position is $20.60 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Brentwood,MO.

Application Deadline

This position is anticipated to close on May 27, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.