• ServiceNow Tech Lead

    TEKsystems (Vienna, VA)


    TEKsystems is seeking for ServiceNow Tech Lead in Tysons VA for their Top client.

     

    *****NO C2C only W2****

    Job Description

    We are seeking an experienced ServiceNow Tech Lead to join our team in a dynamic and fast-paced environment. The role will focus on supporting the ServiceNow Request Management Catalog, Self-Service Portal, and Knowledge modules. The ideal candidate will demonstrate leadership skills, provide operational support, governance documentation, and technical support of the ServiceNow platform.

    Responsibilities

    + Create and maintain catalog items and self-service portal.

    + Manage workflows for requests to ensure service delivery aligns with SLAs.

    + Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configurations, and workflows.

    + Support program activities by providing metrics, reports, and configurations within the catalog and knowledge space.

    + Troubleshoot problems, resolve incidents, and implement bug fixes.

    + Assist with upgrade planning, testing, and implementation between development and production instances for catalog, knowledge, and portal space.

    + Work with stakeholders to understand business processes and digitize and automate legacy processes.

    Essential Skills

    + Strong administration and operational knowledge of ITSM, Portal, Catalog, and Knowledge management.

    + UX designing knowledge for catalog development.

    + Knowledge of ITIL Framework, including Change, Release, Incident, Knowledge Management, and CMDB processes.

    + Experience with IT and Web Development/Front-End technologies, including JavaScript, ServiceNow Scripting, XML, and Shell Scripting.

    + Bachelor of Science in Computer Science, Computer Engineering, or related field.

    + ServiceNow Certified Systems Administrator (CSA) or other ServiceNow certifications preferred.

    Additional Skills & Qualifications

    + Experience in managing multiple projects in a fast-paced environment.

    + Ability to work with business analysts, developers, program teams, and stakeholders to translate requirements into technical solutions.

    + Experience in designing, developing, and implementing ServiceNow catalogs, knowledge articles, and workflows.

    + Experience with building and maintaining integrations between ServiceNow and other systems using APIs and web services.

    + Strong architectural knowledge of the ServiceNow platform and back-end experience managing and updating UI parameters on self-service Portal.

     

    Why Work Here?

     

    Join a company committed to employee growth and development, offering internal and external training and educational opportunities. We value a collaborative work environment where innovation and creativity are encouraged.

    Work Environment

    The position is based onsite from Monday to Friday in a fast-paced environment. The role involves working with cutting-edge technologies and requires adaptability to changing business and technical priorities.

     

    Job Type & Location

     

    This is a Contract position based out of Tysons, Virginia.

    Pay and Benefits

    The pay range for this position is $85.00 - $90.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tysons,VA.

     

    Application Deadline

     

    This position is anticipated to close on May 27, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.