• Call Center Representative

    SSM Health (Madison, WI)


    It's more than a career, it's a calling.

     

    WI-SSM Health West Beltline

    Worker Type:

    Regular

    Job Highlights:

    + Department: Dane Answering Services Call Center

    + Schedule: Full-time (32hrs/wk), Evening Shift Mon/Tue (1p-9p ) and Fri/Sat (3p-11p) w/ Holiday rotation

    + Starting Pay: $18.00/hr (Offers are based on years of experience and equity for this role.)

    + Shift Differentials: Available for evening, night, weekend, and additional shifts

    + Location: WI-SSM Health West Beltline

    Job Summary:

    Answers incoming calls and performs triage of inquiries.

    Job Responsibilities and Requirements:

    PRIMARY RESPONSIBILITIES

    + Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

    + Collects relevant caller data to assist with measurement, tracking and reporting activities.

    + Track inquires, questions and answers and provide resolution.

    + May perform clerical or administrative duties.

    + Performs other duties as assigned.

    EDUCATION

    + High School diploma/GED or 10 years of work experience

    EXPERIENCE

    + No experience required

    PHYSICAL REQUIREMENTS

    + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

    + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

    + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

    + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

    + Frequent keyboard use/data entry.

    + Occasional bending, stooping, kneeling, squatting, twisting and gripping.

    + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

    + Rare climbing.

    REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

    + None

    Department:

    5940840164 CO Dane Answering Services

    Work Shift:

    Evening Shift (United States of America)

    Scheduled Weekly Hours:

    32

    Benefits:

    SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

     

    + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

    + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

    + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

     

    Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

     

    _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_