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OK-SSM Health St. Anthony Hospital - Oklahoma City

Worker Type:

Regular

Job Summary:

Responsible for processing release of information (ROI) requests, including: receiving, prioritizing, entering the requests into the electronic health records module, retrieving patients’ medical records in the electronic health record, copying/scanning/e-delivery of medical records, and processing invoices and collecting payments.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

+ Processes requests for release of information (e.g.: records released to employers, insurance companies, and attorney offices, the appeal/denial of benefits, and internal legal/risk management purposes) in compliance with Health Insurance Portability and Accountability Act (HIPAA) and established protocols while maintaining high patient satisfaction.

+ Performs quality assurance (QA) checks to validate Health Insurance Portability and Accountability Act (HIPAA) compliance during intake, processing, and completion requests for information.

+ Prioritizes and prepares all request for information related documents and enters the requests and authorizations into electronic health record release of information modules.

+ Retrieves records in response to requests for information while reviewing records for appropriate dates of service, verification of identity, and specific content requested.

+ Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Deals calmly with customers in stressful and escalating situations.

+ Communicates with outside customers (i.e.: attorneys, law enforcement, auditors, and insurance company representatives) regarding record delivery, expediting requests, and managing complaints or concerns.

+ Interacts with internal staff when requests are made for information which is not available in the electronic health record and requests for psychiatry records.

+ Assists patients with completing authorizations to release personal health information (PHI) and guides them through the request for information process.

+ Prepares invoices, receives payment information and collects payments for services provided by following established departmental and company protocols.

+ Sends requested medical records to requestors in a variety of formats.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ Two years' experience

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

3806000040 Cancer Care of Oklahoma

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_