• Cosmetic Coordinator

    Sutter Health (Los Altos, CA)


    We are so glad you are interested in joining Sutter Health!

    Organization:

    PAMF-Palo Alto Medical Foundation PAD

    Position Overview:

    This role is responsible for driving revenue and scheduling procedures with qualified patients through client follow up, consultation, education and outreach. Consults and educated prospective patients on surgical and non-surgical procedures, treatment plans, and information on the doctors and the practice.

     

    **Job Description** :

     

    _These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development)._

    JOB ACCOUNTABILITIES:

    + Engages and responds to inquiries via email, phone, and face-to-face consultations with current and potential patients from initial inquiry to follow-up after care. Educates patients on proposed treatment care plans, manage interactions with patients both pre and post-operative phase.

    + Works closely with the Doctors and is involved in all aspects of the client experience.

    + Patiently and thoroughly answers patient questions about surgical/nonsurgical options, help set realistic expectations regarding outcomes, informatively and compassionately respond to patient concerns.

    + Discuss financing options with patients and assist in qualifying patient.

    + Follow up with patients during their decision-making process and post procedures.

    + Schedule surgery and in office procedures efficiently, working with hospitals, physician and patients.

    + Supports the growth of surgical and nonsurgical business with the goal to maximize revenue and expand the patient base.

    + Routinely follows up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.

    + Ambassadors within the community for building new and maintaining relationships with local businesses and providers.

    + Monitors ordering of cosmetic supplies and equipment to ensure timely receipt to maintain good department work flow.

    EDUCATION:

    HS Diploma: High School Diploma or General Education (GED)

    TYPICAL EXPERIENCE:

    2 years recent relevant experience.

    SKILLS AND KNOWLEDGE:

    Good attention to detail with time management and organizational skills, including the ability to prioritize assignments and work within standardized policies, procedures, and practices to achieve objectives and meet deadlines.

     

    Working knowledge of medical terminology.

     

    Basic knowledge of word processing, presentation, and email software, such as Microsoft Word, PowerPoint, and Outlook, including proficiency with Epic and Televox.

     

    Work independently as well as be part of the team, while accomplishing multiple tasks under varied and urgent conditions.

     

    Identify and evaluate routine or standard problems, then select appropriate solution from established options.

     

    Ensure the privacy of each patient’s protected health information (PHI).

     

    Communicate medical information clearly and professionally to diverse audiences, including non-medical people.

     

    Build collaborative relationships with patients, prospective clients, peers, physician, other healthcare providers, and vendors to promote Suter Health services and provide exceptional customer service.

    Job Shift:

    Days

    Schedule:

    Full Time

    Shift Hours:

    8

    Days of the Week:

    Monday - Friday

    Weekend Requirements:

    None

    Benefits:

    Yes

    Unions:

    No

    Position Status:

    Non-Exempt

    Weekly Hours:

    40

    Employee Status:

    Regular

     

    Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

     

    Pay Range is $42.56 to $53.20 / hour

     

    _The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _​_