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Adult Protective Services Supervisor

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Adult Protective Services Supervisor

Salary

$61,110.40 - $94,806.40 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

25-03095

Agency

400 Health & Human Services-Aging & Disability

Opening Date

05/13/2025

Closing Date

5/23/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Anthony Toolin - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Aging and Disability Services, Bureau of Preventative & Protective Services is seeking a Social Work Supervisor to join our team!

Overview:

HHS, Aging and Disability Division, is seeking an Adult Protective Services Supervisor (APSS) to direct, plan and supervise a team of adult protective workers conducting assessments in a service region of 30 counties. The supervisor will ensure professional accountability and program integrity are maintained by the worker/s. This position requires knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring and the ability to make logical and accurate decisions based on interpretations of program rules and regulations and administrative support data

Summary:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM. This position will supervise a team of adult protective workers in the Western Region (30 counties) and may work from the nearest HHS full-time office or from their home and will travel on a regular basis.

Adult Protective Workers are responsible for assessing safety and risk as well as service needs for dependent adults. Some supervision responsibilities include providing consultation to SW3’s, facilitating community collaboration, handling after hours crises, and monitoring compliance. The position must ensure complaints about employees, or the unit are handled promptly; performs public relations and speaks to community groups as needed; maintains required records; gathers and analyzes data as requested.

Mileage is paid at $0.50/mile travelled according to the Department of Administrative Services (DAS) State Accounting Enterprise Procedures. Compensation is commensurate with experience and education.

Core Essential Functions:

+ Provides regional support to program staff using independent judgment to assign, respond and communicate program goals and objectives.

+ Carries out customer service activities requiring regular and timely work attendance. Field operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently impacting customers and internal/external stakeholders.

+ Understands quality is defined by the customer, therefore services are designed by working closely with customers and measuring performance in meeting their needs and expectations.

+ Interacts with employees, internal/external stakeholders, and customers in a positive manner to resolve problems and answer inquiries. Contacts may include correspondence, telephone, virtual, or face to face encounters.

+ Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster, and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information to provide positive and professional customer service to internal/external stakeholders.

+ Interacts individually or as part of a team environment to manage processes, facilitate and encourage cooperation, instill pride, form trust, develop group/unit identity, facilitates commitment and team spirit. Works with others to achieve goals.

+ Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintaining information to meet expectations and completion of deadlines.

+ Obtains information from a variety of sources, including reading written materials, documenting telephone

+ conversations, searching computer databases to interpret information and accurately communicate the information to others.

+ Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions.

+ Operate office equipment and maintain files including those in the following formats: Word, Excel, PDF, and other formats. Is familiar with SharePoint and Microsoft Teams applications. Type and perform data input and retrieval on a computer.

+ Maintains and troubleshoots computer equipment issues with the assistance of IT.

+ Comprehend, interpret, and apply work rules, policy, regulations and procedures as well as concepts and principals of the specific work duties in order to meet performance standards.

+ Troubleshoots problematic situations to find innovative solutions to offer to program administration. Identifies and applies innovative solutions to programs; designs new methods where established methods and procedures are inapplicable or are unavailable.

+ Works in a team environment to achieve program and agency goals/objectives.

+ Confronts crisis and high stress situations (for example - tight deadlines, hostile individuals, emergency situations, dangerous situations) in a calm, effective, and orderly manner maintaining confidential information as required by the agency and assuring safety for all individuals as top priority.

+ Perform mathematical calculations accurately in the process of completing assigned duties.

+ Apply essential elements of management and administration. The ability to recognize and define a problem, gather facts using problem-solving tools, develop possible solutions, analyze each potential solution, compare the outcome of each solution and select the best solution to solve the problem.

+ Ensure staff adhere to work rules, policy, regulations, and procedures as well as concepts and principals of the specific work duties in order to meet performance standards.

+ Design services by working closely with customers and measuring performance in meeting their needs and expectations.

+ The ideal candidate will have:

+ Knowledge of the purposes, goals, and objectives of social work programs.

+ Knowledge of the basic principles of community organization.

+ Ability to plan, organize, direct, and evaluate the work of subordinates.

+ Displays a high level of initiative, effort, attention to detail and commitment by completing assignments

+ efficiently with minimal supervision.

+ Follows policy and cooperates with peers.

+ Exchanges information with individuals or groups effectively by listening and responding appropriately.

+ Excellent judgment and communication skills.

+ The ability to use critical thinking skills, prioritize work and work under pressure.

+ The ability to use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.

How to Apply:

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a

comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and

your family healthy at a low cost with outstanding coverage!

+ Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to

begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9

days/year).

+ Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29%

and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC),

Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to

$75/month).

+ Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and

dependent care expenses.

+ Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program:Access resources and support through our Employee

Assistance Program for personal and professional challenges.

+ Employee Discount Programs:Enjoy discounts on a variety of goods and services through our

employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Graduation from an accredited four year college and experience equal to four years of full-time work in a social work capacity in a public or private agency;

OR

professional experience in a social work capacity may be substituted for the required education on the basis of one year of qualifying experience for each thirty semester hours of education;

OR

a Bachelor's degree in social work from an accredited four year college or university and experience equal to three years of full-time experience in a social work capacity in a public or private agency;

OR

a Master's degree in social work from an accredited college or university and experience equal to one year of full-time work in a social work capacity in a public or private agency;

OR

any equivalent combination of graduate education in the social or behavioral sciences from an accredited college or university and qualifying experience up to a maximum of thirty semester hours for one year of the required experience;

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to 24 months of full-time work as a Social Worker 2, or 12 months as a Social Worker 3/4 or Social Work Supervisor 1 or any combination of the above equaling 24 months shall be considered as qualified.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/SocialWorkSupervisor-03025.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four year college?IF YES- How many years do you have of full-time work experience in a social work capacity in a public or private agency?

+ Not applicable – I do not have a degree

+ No full-time work experience in a social work capacity

+ Less than two years of full-time work experience in a social work capacity

+ Two years to less than three years of full-time work experience in a social work capacity

+ Three years to less than four years of full-time work experience in a social work capacity

+ Four or more years of full-time work experience in a social work capacity

04

How many years do you have of combined post high school education and/or full-time work experience in a social work capacity in a public or private agency? One year of full-time work experience equals 30 semester hours

+ I do not have any of the identified education or experience

+ Less than two years of the combined post high school education and/or full-time work experience in a social work capacity

+ Two years to less than four years of combined post high school education and/or full-time work experience in a social work capacity

+ Four years to less than six years of combined post high school education and/or full-time work experience in a social work capacity

+ Six years to less than eight years of combined post high school education and/or full-time work experience in a social work capacity

+ Eight or more years of combined post high school education and/or full-time work experience in a social work capacity

05

Do you have a Bachelor's degree in social work from an accredited four year college or university?IF YES- How many years do you have of full-time work experience in a social work capacity in a public or private agency?

+ Not applicable – I do not have a degree in social work

+ No full-time work experience in a social work capacity

+ Less than one year of full-time work experience in a social work capacity

+ One year to less than two years of full-time work experience in a social work capacity

+ Two years to less than three years of full-time work experience in a social work capacity

+ Three or more years of full-time work experience in a social work capacity

06

Do you have a Master's degree in social work from an accredited college or university?IF YES- Do you have one or more years of full-time work experience in a social work capacity in a public or private agency?

+ Not applicable – I do not have a Master's degree in social work

+ Yes

+ No

07

How many years do you have of combined GRADUATE level education in the social or behavioral sciences from an accredited college or university and/or full-time work in a social work capacity in a public or private agency? 30 semester hours equals one year of experience. Applicants may substitute a total maximum of one year (30 semester hours) of graduate education for the experience and must have a minimum of three years of the required experience.

+ I do not have any of the combined education and/or experience

+ Less than four years of the combined education and/or experience

+ Four years or more of the combined education and/or experience

08

Are you a current State of Iowa employee - executive branch? IF YES – Do you have?

+ 24 months or more of full-time work in the classification of Social Worker 2OR

+ 12 months or more of full-time work in the classification of Social Worker 3/4 and/or Social Work Supervisor 1OR

+ 24 months or more of combined experience in the classifications of Social Worker 2/3/4 and/or Social Work Supervisor 1

+ Not applicable – I am not a State of Iowa employee

+ Yes

+ No

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services-Aging & Disability

Address

510 E 12th St, Ste 2

Des Moines, 50319

Website

https://www.iowaaging.gov/

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