"Alerted.org

The FastTrack team is looking for a **Senior** **Customer Solutions Architect** that specializes in helping U.S. Federal enterprise customers deploy the Microsoft 365 suite aligned by three solution areas:

+ Secure Remote Work to improve productivity

+ Security and Compliance

+ Modern Management

In partnership with the Microsoft field sales and services teams (Customer Success Unit, Specialist Team Unit, Account Team Unit, Sales Excellence & Operations and Services), this role helps customers transform their business and information technology (IT) environments through enablement and usage of Microsoft 365.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Engage and develop relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.

+ Provide technical deployment guidance and best practices, design their deployment and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.

+ Ensure FastTrack scale resources and partners deliver that plan with the customer and resolve any escalations or delays.

+ Serve as the chief deployment coordinator, demonstrating both technical and project governance capabilities.  **                **

+ Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment.

+ Engage with customer business and technical leaders.

+ Coordinate with the customer account teams and partners.

+ Deliver briefings on relevant technical solutions and strategies.

Qualifications

Required Qualifications: 

+ Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.

+ 3+ years of customer-facing experience.

+ 4+ years of technical knowledge of the Microsoft 365 suite (Intermediate level across suite, proficient level on at least one workload (e.g., management or security).

+ 4+ years of experience explaining technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365.

+ 4+ years of experience with Microsoft 365 planning and deployment with enterprise customers.

+ Ability to travel up to 50%.

Other Requirements:

+ **Security Clearance Requirements:** Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

+ **Clearance Verification** : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications: 

+ Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 8+ years experience in technical program/product management, coding, software development/delivery work or internship experience

+ OR equivalent experience.

+ 4+ years of customer-facing experience.

+ 7+ years’ experience in technical program/product management, coding, software development/delivery work

+ 5+ years technical consulting, IT administration, support, project management, customer success management, or related work.

+ Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.

+ Ability to explain key solutions and technical architecture in Microsoft 365 and associated technologies.

+ Proven track record delivering on team revenue or usage targets.

+ 5+ years’ experience consulting or working with Federal Intelligence community customers.

+ Ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communications.

Customer Solutions Architecture IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 27, 2025

\#DPG #FastTrack

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .