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Principal Technical Support Engineer (Multiple Openings)

Job Category: Professional Services

What You'll Do at Pega:

+ Interact with customers and partners at senior levels to serve as a trusted advisor to support Pega technology, gain insight, and understand the customer needs and solutions.

+ Responsible for supporting customer teams and Pega partners to deliver first-class response in time critical situations.

+ Provide engineering support and solutions to professional services, technical and business teams.

+ Work with Engineering and Application teams to research responses to well qualified challenges.

+ Provide triage leadership, guidance, and status in accordance with Pega’s service level agreement.

+ Must be certified as Certified System Architect (CSA) within three months of onboarding.

Who You Are:

+ Requires Bachelor’s degree in Computer Science, Computer/Electronic Engineering, or related field of study, and

+ 6 years of experience in any job title/occupation/position working in a product support, development or troubleshooting capacity with a leading technology company.

+ Experience specified must include 6 years of experience with each of the following:

+ Analyzing, troubleshooting and resolving enterprise application issues;

+ Supporting internal and external client stakeholders;

+ Preparing reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions; and

+ Assessing and determining whether a particular customer problem is caused by hardware, operating systems software, application programs, or network failures.

+ Experience specified must include 3 years of experience with each of the following:

+ Developing enterprise applications utilizing database such as PostgreSQL, Oracle, MSSQL, UDB or DB2; and

+ Programming using Java.

+ Experience specified must include 2 years of experience with each of the following:

+ Advising, mentoring and training junior team members on customer issues resolution;

+ Operating Systems including Windows and Linux;

+ Communication protocols and technologies including REST, SOAP and JMS;

+ J2EE Application Servers such as Tomcat; and

+ Pega Platform including developing and technical support.

+ Experience specified must include 1 year of experience with Kubernetes, Docker administration and operations.

+ Telecommuting permitted.

+ Can reside anywhere in the US.

Work Location and Salary:

**Work Location:** 225 Wyman Street, Waltham, MA 02451

**Salary:** $158,148 to $163,000/year

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 22023

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity