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Computer Peripheral Installation And Troubleshooting Software Installation And Sup

Requirement id 153411

Job title Consultant

Job location in Madison, WI

Skills required Trouble Shooting PC, Ticketing Systems, Ticket Tracking Systems, Computer Peripheral Installation And Tro

Open Date 13-May-2025

Close Date

Job type Contract

Duration 1 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Trouble Shooting PC, Ticketing Systems, Ticket Tracking Systems, Computer Peripheral Installation And Tro

Start date : 06/09/2025

End Date : 06/30/2025

Submission deadline : 5/20/2025 4:00:00 PM

Client Info : DHS

Note:

* Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate.

* Duration of the Contract: Through 6/31 with the possibility of extension.

* Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Position is 100% on-site at DHS Central Office (currently 1 West Wilson).

Description :

Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

The State of Wisconsin is looking for Desktop Support III

Max Bill Rate: $40/hour

Will close to submissions on _5/20__at 4:00PM CST.

Top Required Skills & Years of Experience:

1. Experienced at troubleshooting issues on Windows laptops and desktops. (3+ years)

2. Experienced at tracking effort through a ticket system. (3+ years)

3. Experienced at software installation, both packages and manual. (3+years)

4. Experience setting up computer stations and peripherals. (3+ years)

Nice to Have Skills:

1. Experience with use of desktop tools such as Ivanti or SCCM.

2. Experience imaging computer systems.

Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate.

Duration of the Contract: Through fiscal year end date with the possibility of extension.

Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Position is 100% on-site at DHS Central Office (currently 1 West Wilson).

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

The Bureau of Information Technology Services (BITS) needs immediate assistance with several desktop initiatives vital to DHS.

• Assist with support for PC endpoint incidents. This position will provide timely IT support to DHS staff so they can more efficiently support critical DHS initiatives.

• Assist with operational upgrades of desktop systems. DHS is in process of updating the operating system of all production systems to Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker.

• DHS is going to be physically moving from 1 West Wilson to the GEF1 building on East Washington. This position will assist with various technical aspects of that move, from confirming correct setup at the new location to hands-on troubleshooting of technical issues.

Additional details: While there are multiple resources for the technician to reference, it is important for a successful candidate to be skilled at troubleshooting. DHS has a complex environment and cannot provide a script. Much of the customer-facing work is done via remote console, but there are many situations that require deskside visits. Technical acumen, communication and customer service skills are all important to success in this position.

This position will:

A. Provide technical desktop support and customer services to DHS.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153411 while calling.