• Ophthalmology POD Coordinator

    UPMC (Pittsburgh, PA)


    University of Pittsburgh Physicians is hiring a full-time Ophthalmology POD Coordinator the UPMC Vision Institute located at 1622 Locust Street Pittsburgh, PA 15219. This role will work Monday through Friday daylight hours 7am to 5:30pm (Shift start times vary based on clinic schedules).

     

    This role will primarily be responsible for the oversight of staff, schedules, patient flow, staff training and development within the pod, partner with and guide providers on workflow plans and issues and communicate effectively with all technicians and imagers regarding scheduling within that service (and other duties as listed).

     

    The UPMC Vision Institute harnesses the clinical and research expertise of UPMC and the University of Pittsburgh Department of Ophthalmology.

    Our doctors, scientists, engineers, and allied experts are working together to:

    + Quickly move research into practice.

    + Transform the diagnosis and treatment of eye diseases.

    + Improve the quality of life for people with impaired vision.

     

    The UPMC Vision Institute's headquarters opened at the UPMC Mercy Pavilion (https://www.upmc.com/locations/hospitals/mercy/about/mercy-pavilion) on May 1, 2023.

    This state-of-the-art facility in Pittsburgh's Uptown neighborhood includes many resources for our experts, patients, visitors, and neighbors, such as:

    + 410,000 square feet of clinical and research space.

    + A dedicated clinical trials center.

    + Cutting-edge biotherapy treatments.

    + Patient-centered resources, including a life skills apartment, street lab, and rooftop sensory garden.

    + Complete low-vision rehab technologies and services.

    + Enhanced and proactive screening and care for underserved populations

     

    Ready to join the team? We invite you to apply today!

    Responsibilities:

    + Use IPROC home, MPS, and daily testing orders reports to inform their clinic flow within the assigned pod.

    + Decide if same-day add on testing can be accommodated (considering all others in the clinic).

    + Lead the daily huddles with doctors, and all assigned clinical staff: techs, imagers, scribes etc. This daily task will ensure the entire team has a plan for each day on how patients will be roomed, transported, tested to ensure no wait.

    + Partners and guides providers on workflow plans and issues. Keeps providers and staff on task to a no wait workflow. Authority to guide providers if running behind, and will escalate non-compliance/physician behavior, that is not compliant with the no wait protocols to next level of management.

    + Communication responsibilities. If patients wait time exceeds 10 minutes in any segment once brought back to the pod, the pod manager will communicate the reason for delay to the patient, and address any bottlenecks to the best of their ability.

    + Unassigned Imagers. Responsible to ensure Imagers are not assigned to a provider, but only image patients within their pod. Note: There may be few exceptions when patients must travel outside of their pod for specific imaging equipment.

    + Responsible to Cross-train Staff. All techs and imagers will be cross trained for ophthalmic work up and all testing. Any tech/imagers can provider any/all services for any patient presenting to the clinic.

    + Testing-Only Patients. Testing only patients will be scheduled as usual. Pods cannot currently be dedicated to testing only patients (across subspecialties) because of imaging equipment limitations.

    + Pod Assignments Support working up and imaging patients when needed Ensure that all imaging and lane equipment within the assigned POD is utilized, inspected/updated and cleared according to regulations.

    + Minimum 6 years ophthalmic experience

    + 3+ years supervisory/coordinating experience and/or 1 year as a Lead Coordinator **Licensure, Certifications, and Clearances:** JCAHPO certified (any level/min COA), Valid CPR certification

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran

     

    UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.