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Summary This position is in the AOC, Capitol Visitor Center (CVC), Planning, Operations and Evaluation Division. The CVC seeks a Management and Program Analyst to lead strategic, high-impact projects that enhance the Capitol Visitor Center operations. This role focuses on performance analysis, process improvement, and delivering data-driven solutions to support organizational goals. Responsibilities The individual selected for this position will serve as a strategic partner and operational leader, responsible for advancing key initiatives that enhance program planning, operational efficiency, and safety within the Capitol Visitor Center (CVC). This role demands a dynamic, analytical thinker capable of bridging data-driven insights with long-term planning and cross-functional collaboration. Key Responsibilities: Program Planning and Analysis Researches and evaluates emerging best practices in business and management to enhance CVC programs and operations through evaluation and analysis. Develops and recommends procedures and administrative control systems to safeguard assets and ensure organizational integrity. Collects, analyzes, and synthesizes operational data across CVC divisions: including Retail, Visitor Services, Exhibits and Education, Communications and Marketing, and Planning, Operations, and Evaluation. Collaborates with leadership to inform planning and budget decisions. Assesses resource requirements and analyzes visitor feedback to recommend improvements in organizational structure and workflows. Leads the development and contributes to the CVC’s 5-year strategic plan, including oversight of integrated project teams and collaboration with external partners such as the Smithsonian Institution to align data analytics and best practices. Serves as Contracting Officer’s Technical Representative (COTR), manages contractors, and prepares Statements of Work (SOW) and Requests for Proposals (RFPs). Technical Operational Support Establishes performance metrics to evaluate project outcomes and oversees contract coordination for system installations, upgrades, and maintenance. Authors and updates standard operating procedures and policy documents to support evolving organizational needs. Leads the selection and contributes to key CVC operational systems, such as the CVC Dashboard and People Counter Technology, and ensures ongoing system performance, security, and recoverability. Advisory Services for Safety Programs Partners with emergency preparedness professionals throughout the Capitol Complex to strengthen CVC safety initiatives. Champions safety awareness by organizing educational activities and supporting safety committee efforts. Requirements Conditions of Employment You must be able to pass a drug test. Your resume and question responses must demonstrate the job-related KSAs. You must meet the definition of specialized experience. To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below: A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or A person who is currently an officer or employee of the Government of the United States. Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM Qualification Standards Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Managing multiple full life cycle projects, including leading cross-divisional working groups and overseeing contractor performance. Conducting qualitative and quantitative analyses to evaluate and improve program effectiveness and operational efficiency. Developing and implementing program policies, procedures, project deliverables, to include: timelines, schedules, and Request for Information, (RFIs). Preparing written reports and presentations, and effectively communicating findings and recommendations to various stakeholders. Serving as a Contracting Officer’s Technical Representative (COTR) or equivalent. Education . Additional Information Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc\_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol. All application materials become the property of the Architect of the Capitol.