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Bayonet Plumbing, Heating, and Air Conditioning, a division of IES is looking for a successful and driven professional to take on the role of Plumbing Service Manager

The Service Manager will plan and oversee operations of the Plumbing Service Department statewide to ensure Bayonet goals and objectives are achieved.

+ Recruit, interview and hire Area Managers for each of our branches statewide.

+ Perform training of new employees in Bayonet/IES policies, procedures, and best practices.

+ Coordinate continuing education opportunities to further develop the skills of staff.

+ Communicate with the area managers to organize and coordinate scheduling jobs that will be assigned daily.

+ Conduct disciplinary reprimands and terminations of employees as needed and in accordance with company policy.

+ Organize and oversee the schedules and work of assigned staff.

+ Conduct annual performance evaluations that are both timely and constructive to develop a culture of continual growth and opportunity.

+ Measure productivity by analyzing performance data, financial data, and activity reports.

+ Develop training based on tracked errors to reduce errors and increase understanding of company policy/procedure.

+ Conduct regular department meetings for discussions surrounding specific instances (positive or negative) repeated behaviors & broken policies, goal setting, etc.

+ Follow up with management and technicians to ensure changes are applied and goals are met.

+ Answer inter-company Emails daily and in a timely manner.

+ Address escalated customer and builder partner concerns.

+ Always dressed in proper company attire. This includes pants and a collared shirt. You may be required to make on-site visits on short notice.

+ Work with administration to develop plans for growth.

Required Skills/Abilities:

+ Must be able to rationalize and speak coherently to any customer complaint to resolve the matter to its fullest completion.

+ Excellent managerial and supervisory skills and ability to be a mentor to your team.

+ Excellent written ,verbal, and organizational skills.

+ Extensive knowledge of plumbing residential service.

+ Experience with Service Titan is preferred.

+ Proficient in Excel, Word, and Outlook.  Adobe and Service Titan are highly suggested.

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