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Retail Team Manager (MS, Ocean Springs)MS, Ocean Springs

Individual is the key and primary link between Five Star and client. Strong customer interaction skills required to maintain a high level of customer satisfaction. They must ensure that customers are retained, satisfied, and that their needs are fulfilled. Supervises and coordinates activities of retail team leaders, retail merchandisers and retail location attendants. Expected to deliver best in class retail operations by performing the following duties:

Directly manager retail vending and market route operations for assigned client locations. Must be able to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training retail employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations.

Essential Duties and Responsibilities:

+ Visit accounts and clients to maintain good relations and responds to customer needs with the utmost sense of urgency and professionalism. Individual is responsible for coaching, training and assessing including conducting performance reviews of Retail Merchandisers within his/her team to ensure the highest level of customer service.

+ Support sales activities to include client presentations, grand opening events, trade shows, proforma development, and retail space design.

+ Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met.

+ Reviews retail financial reports daily and weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.

+ Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations,

+ Reviews service frequencies to assure maximum retail sales without jeopardizing customer satisfaction; schedules and modifies retail service structure to improve productivity and control overtime compensation. Controls employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations.

+ Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed.

+ Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable.

+ Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.

+ Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.

+ Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security.

+ Maintain clean and safe work environment; performs job safely.

+ Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business.

+ Other duties may be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

+ Bachelor's degree (B.A.) from four-year College or university; or

+ Two year’s related experience and/or training; or equivalent combination of education and experience are required.

Benefits:

+ Competitive Pay – Based on prior experience

+ Full-Time Benefits – Medical, Dental, Vision, Life & AD&D, Critical Illness, Short & Long-Term Disability, and 401(k)

+ Paid Time Off – Vacation and holidays

+ Be part of our mission to help generate 500,000 meals annually through our charity, Feeding the Future, Inc.

About Us:

At Five Star Breaktime Solutions, we provide customized breakroom services including micro markets, vending, coffee, pantry, water solutions, catering, and more. We're committed to delivering excellent service while supporting our communities.

Five Star Breaktime Solutions is proud to be an EEO/Disabled/Veteran/Federal Contractor employer.

Location - MS, Ocean Springs