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Reservationist

Transdev in San Jose, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

CBA Position

+ Starting Pay of $21.41/hour with progression to $23.21 at 5 years. (Union Collective Bargaining Agreement)

+ Starting pay effective 7/1/25: $22.48/hour with progression to $24.37 at 5 years.

Benefits include:

+ + Vacation:

* 1 week ( 40 hours) paid vacation after 1 full year of service

* 2 weeks (80 hours) paid vacation after 2 full years of service

* 3 weeks (120 hours) paid vacation after 5 full years of service

* 4 weeks (160 hours) paid vacation after 20 full years of service

+ Paid Sick Leave: 5 days accrued per year of employment

+ Medical, dental, and vision benefits available following 60 days of employment, life insurance, 401k, and 10 paid company holidays.

+ All Benefits are subject to Union Collective Bargaining Agreement

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

+ Answer customer calls and input ride information using a computerized scheduling system.

+ Enter new customer information and changes into the system.

+ Data entry into spreadsheets and databases.

+ Communicate late vehicle service and verifying “No Shows” with customers.

+ Resolve service-related complaints.

+ Create daily route maps of the reservations for the drivers.

+ Other duties as required.

Qualifications:

+ High school diploma or GED required.

+ 2 years reservationist or customer service experience.

+ Computer literate

+ Excellent communication and listening skills.

+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

+ Must be able to work shifts or flexible work schedules as needed.

+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

+ Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5231

Pay Group: QQP

Cost Center: 846

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.