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Accountabilities:

The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed.

+ Manages incoming phone messages (80-140 calls per day)

+ Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments.

+ Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential.

+ Interviews patients for case histories prior to appointments.

+ Schedules and coordinates appointments.

+ Accurately updates and maintains patients' health records.

+ Verifies insurance coverage and assists the billing department with processing claims.

+ Communicates test results to patients when directed by physicians or nursing professionals.

+ Ensures contacting patients regarding appointments, answering billing questions.

+ Assists patients with re-scheduling appointments and other scheduling issues.

+ Performs other related duties as assigned.

+ Work with highest confidentially and abide HIPA compliance

Required:

+ High School diploma or GED

Preferred:

+ EPIC experience preferred

+ Computer Literacy preferred

+ HS Diploma or equivalent

+ Associates degree in Medical Office Management, Business, or related field.

+ 3+ year of experience in a medical office environment or relevant area.

+ 2+ years' administrative experience