"Alerted.org

Date: May 14, 2025

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Manager I

General Description

The Continuous Audits & Special Investigations Manager is responsible for leading the Continuous Audits and Special Investigations unit, which is tasked with conducting continuous audits, investigating customer claims, allegations, and internal irregularities where there is a possibility that an employee might have committed fraud or deviated from established laws, regulations, and policies and procedures. Also responsible for managing internal audit projects, including SOX 404 tests of key controls where applicable, in accordance with the annual audit plan and the established division standards.

Essential Duties and Responsibilities

+ Leadership and Team Management: Lead, manage, and mentor a team of investigators and auditors. Develop and implement training programs to ensure the team is well-equipped to handle complex investigations. Foster a culture of integrity, accountability, and continuous improvement within the team.

+ Continuous Audits: Design and oversee the execution of continuous audits to ensure compliance with internal controls, policies, and procedures. Identify and assess potential risks associated with business processes and develop risk mitigation strategies.

+ Special Investigations: Oversee the investigation of customer claims, allegations, and internal irregularities involving potential employee fraud or deviations from laws, regulations, policies, and procedures. Develop and implement investigation strategies to ensure thorough and timely resolution of cases. Collaborate with other departments, such as Legal, Compliance, and Human Resources, to gather necessary information and coordinate investigative efforts. Prepare detailed investigation reports and present findings to senior management and relevant stakeholders.

+ Risk Management, Compliance, and Continuous Monitoring: Identify and assess potential risks associated with employee misconduct and fraud. Issue recommendations to management for them to develop and implement risk mitigation strategies to prevent future occurrences of fraud and misconduct. Ensure all audits and investigations are conducted in accordance with company policies and relevant legal and regulatory requirements.

+ Audits - Manages and executes assigned audits, including testing key controls and supporting the development of the annual audit plan through risk assessments. Engages with management to discuss and resolve audit recommendations, coordinates meetings, and ensures timely completion of audits while identifying opportunities for data analytics.

Education

Bachelor’s degree in criminal justice, Business Administration or Information Systems

Experience

Seven (7) years of experience in auditing, investigations, or a related field, with at least 5 years of experience managing others. Knowledge of Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Office of Foreign Assets Control (OFAC), and FinCEN related laws and regulations.

Certifications/ Licenses

A professional certification/license is required. Preferred certifications/licenses:

Certified Fraud Examiner (CFE)

Certified Public Accountant (CPA)

Certified Internal Auditor (CIA)

Certified Anti-Money Laundering Specialist (CAMS)

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

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