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HL Loan Officer Assistant

Loan Operations

El Dorado Hills,

California

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

In this role, you will support Loan Officer by performing clerical duties, to include verifying, compiling, and completing mortgage loan application information, in addition to customer service functions. Accountabilities include production, administration, marketing, and customer service.

+ Set up and process documents for loan package completion to meet lending specifications. You will enter loan applicant data into Home Lending system software. You’ll review and monitor loan documents for accuracy, completeness, and adherence to approval conditions.

+ Monitor existing loans to ensure complete conformity with terms. You will follow up with customers to obtain all necessary information and clarification on financial analysis materials and resources. You’ll order customer credit reports as well as pricing and locking loans as requested by the Loan Officer.

+ Oversee Loan Officer pipeline schedules and deadline times on all loans. You will prepare pipeline, closed loan summary reports and update client database information.

+ Oversee compliance with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal as defined by the Bank. You will keep up to date on all required training.

+ Resolve a variety of customer problems/issues regarding bank products and services.

+ Facilitate and maintain communication between Loan Officer, clients, branch staff, and outside vendors, as well as real estate, insurance, and closing agents. Provide customer service, administrative support and inter/intra office communication support for the department.

+ Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.

+ Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.

+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You:

+ S. Diploma/GED

+ Bachelor’s Degree

+ 2-4 years of Administrative/clerical, Retail Banking or Mortgage experience. Advanced knowledge of Home Lending department/function, documentation, and processes, plus proficiency in preparing related reports and documents preferred, required.

+ Advanced knowledge of Home Lending department/function, documentation, and processes, plus proficiency in preparing related reports and documents preferred.

+ Possess strong customer service and interpersonal skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships. Strong verbal and written communication skills.

+ Demonstrate a high level of organization, attention to detail, accuracy, and thoroughness, with the ability to multi-task.

+ Ability to complete work in a timely manner, consistently meeting strict deadlines, and perform in a high production environment.

+ Possess strong administrative and organizational skills.

+ Intermediate knowledge of personal computer and related software packages, including MS Office Word, Excel, and Outlook, and other business machines.

+ Must be registered as a MLO as per the S.A.F.E. Act requirements.

+ This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.

+ This position is authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.

Work Style:

Umpqua Bank offers a Flexible Workplace Program and this opportunity comes with the Flex Office work style which is working in office from a designated company location three days weekly with flexibility to work remotely up to two days weekly.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $19.00 to $30.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.