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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

+ Drive a business-critical public cloud infrastructure around the world.

+ Responsible for network capacity augmentation as we grow.

+ Design and deploy networks based on business and technical requirements.

+ Participate in the design and coding of a new piece of automation or on-platform optimization.

+ Partner with project and program managers to meet overall timelines and resolution of issues.

+ Operate and troubleshoot networks to identify and resolve issues quickly.

+ Take a lead role in the engagement and mitigation of outage causing events or issues.

+ Validate problem descriptions and perform detailed problem diagnosis, track and update problems in trouble-ticketing system.

+ Perform non-critical investigations into functionality that is not working as desired.

+ Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.

+ Review, consult and prepare for planned change introduction to production environment. • Participate in rotating on call schedule with other members of the team.

+ Perform network device code upgrades, deployments, decommissions, and RMAs across the globe either manually or via automation tools.

+ Work efficiently in the globally distributed remote working environment.

+ Develop and maintain internal documentation and processes to assist with operating the network infrastructure at scale.

+ You will be using Ansible, python modules and other in-house automation tools to perform the deployments and troubleshooting. Sample first 6-month deliverables

+ Quickly integrate into the environment and gain a solid understanding of network architecture, organization, processes and procedures.

+ Deploy capacity racks, networks into a globally distributed datacenter based on demand. • Demonstrate the technical expertise and participate, contribute to different meetings with stakeholders.

+ Partner with the other CNS and automation teams to identify and solve one network process issue.

To be successful in this role you have:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ Possess a solid understanding of and have experience with most of the following network technologies, 802.1q, HSRP, VRRP, OSPF, ISIS, MCLAG, BGP, BFD, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS is a plus.

+ Solid knowledge and familiarity with Juniper Junos, Cisco IOS and NXOS, Cumulus-Linux and Rest API considered a plus.

+ In depth knowledge of troubleshooting and monitoring tools like tcp-dump, Wireshark and ability to learn fast in-house monitoring tools.

+ Linux-Unix basic system administration and troubleshooting knowledge are plus.

+ Automation focused mindset and ability to learn fast.

+ Knowledge of scripting especially related to Cisco, Juniper, Linux based devices, Ansible, Python or Go is extremely valuable.

+ The candidate should have a solid foundation in networking including routing, switching, security and load balancing.

+ F5 and Cisco ASA knowledge and experience is plus.

+ 6+ years of experience in working on Internet and data center networks.

+ Ability to partner with peers who are globally distributed is a key part of this role.

+ Passion for customer experiences and focus on delivering high quality support.

+ Strong communication skills and empathy for customers.

+ Ability to learn new technology in a fast-paced environment.

+ Continuous Integration, Continuous Deployment CI-CD using DevOps, Bit Bucket, GitHub.

GCS-23

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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