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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into industry-leading solutions.

We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world’s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

Customer Advocate:

* Drive user adoption across the customer organizations by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed IBM Apptio solution

* Understand and document customer process workflows that apply to TBM/Cloud/Agile domains and implement strategies that integrate IBM Apptio solutions to those processes.

* Identify risks to the customer achieving their stated business goals and develop, then execute, appropriate mitigation plans with the entire IBM Apptio internal team assigned to the account.

* Mentor customers' ability to become "insight hunters" by helping them realize measurable value by implementing use cases aligned to their corporate objectives and organizational focus.

* Co-create a personalized Customer Adoption roadmap that aligns corporate goals, what is possible, key business initiatives, KPI's, and a practical implementation timeline.

* Serve as liaison between our customers and various IBM Apptio teams to ensure that needs/requirements critical to customer success are understood and effectively communicated, including gathering customer product feedback to shape product roadmap development.

Strategic Consulting:

* Build the relationship and develop the trust of your client's executives to function as their strategic advisor.

* Evangelize Technology Business Management (TBM), Agile Portfolio and FinOps practices.

* Engage regularly with customers via workshops, operational and business reviews to evaluate needs and strategic direction and align with a clear roadmap.

* Business reviews with executives should be quarterly and status reports with operational teams should be held bi-weekly/monthly.

* Use of storytelling to highlight customer value augmented with technical expertise by demonstration in the IBM Apptio suite of products

* Find, mentor, and develop process owners into TBM, Agile Portfolio and FinOps Champions.

* Align customers to the growing TBM, and FinOps markets and the standards being developed to support consistency and success in rolling out TBM, and FinOps processes.

* Provide timely account or executive summary status reports both to customers and IBM Apptio Executives.

* Develop and maintain long-term relationships with stakeholders in the account portfolio, where appropriate, by networking between customers, partners, and IBM Apptio.

Thought Leadership:

* Develop internal and external facing collateral (content) to:

* Support customer adoption efforts.

* Lead Customer User Groups.

* Present at TBM /FinOps Conferences.

* Contribute the community with blogs, whitepapers, etc.

* Teach the FinOps and/or TBM Exec cert courses.

* Expand the knowledge base & best practices leveraged by IBM Apptio Teams.

Contribute internally to the Customer Success organization by sharing technical/domain knowledge and advancing best practices and advisory skills, including but not limited to:

* Lead and contribute to internal projects and initiatives.

* Serve as a Subject Matter Expert (SME) for specific domain or process area.

* Contribute thought leadership and best practices.

Required technical and professional expertise

* 10+ years’ experience of Program Management, Portfolio oversight, or Consulting experience that was customer executive facing experience with cloud-based/SaaS solution offerings.

* Specific knowledge and application of cloud, public cloud, technology services, and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/ infrastructure/services/product support.

* Operational knowledge of IT Portfolio management including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).

* Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of a customer's organization.

* Creatively solve problems with limited input and resources in a fast-paced, high-pressure environment.

Preferred technical and professional experience

* 15+ years of experience in Big-4 consulting, or within the IT Finance, Cloud and/or Technology industry as CIOs/SVPs/Directors.

* Experience in the IBM Apptio Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process)

* Working knowledge in the following areas:

* IT Financial Management

* Cloud Management

* IT Service and Portfolio Management

* Asset Management

* Vendor and Contract Management

* Technology Project and Portfolio Management

* IT Infrastructure Management

* Strategy and Planning

* Application Portfolio Management

* Agile Methodology

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.