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Overview

GovCIO is seeking a highly skilled Help Desk Support/Network Administrator role to support a range of responsibilities that ensure the smooth operation of the Veterans Affairs IT infrastructure. The candidate will respond to user incidents and assist in resolving IT-related problems. This position will be fully remote located within the United States.

Responsibilities

+ Schedule team for configuring, maintaining, and troubleshooting network hardware issues such as routers, switches, and firewalls.

+ Monitor network performance and address connectivity issues.

+ Implementing security measures to protect data and ensure compliance with VA policies.

+ Establish and configure user accounts and workstations to support seamless organizational productivity.

+ Maintain detailed internal documentation of system configurations and policies to ensure clarity, consistency, and operational excellence.

+ Assisting teams with network access, troubleshooting issues, and providing technical guidance.

+ Managing backup solutions and ensuring disaster recovery plans are in place.

+ Setting up and managing user accounts, passwords, and permissions.

+ Enforcing best practices and maintaining documentation for troubleshooting.

Qualifications

Required Skills and Experience:

+ Bachelor’s degree in computer science, information technology, engineering, or a related field with 5 - 8+ years of relevant experience (preferably in application support or development).

+ Proven problem-solving and analytical abilities.

+ Excellent communication and collaboration skills.

Preferred Skills and Experience:

+ Strong interpersonal skills to collaborate with customers and internal cross-functional teams.

+ Familiarity with Agile methodologies and project management tools.

+ Effective written and oral communication skills.

Clearance required:

+ Ability to obtain and maintain a Suitability/Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $90,000.00 - USD $110,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/6049/help-desk-support-network-administrator%28remote%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2025-6049_

**Category** _Information Technology_

**Position Type** _Full-Time_