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Overview:

Completes basic mortgage payment processing and special loans duties and basic research tasks.

Primary Responsibilities:

+ Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.

+ Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.

+ Complete basic documentation preparation related to mortgage loan modification documents.

+ Respond to or initiate standard requests on exception payment applications or mortgage document term research.

+ Complete mid-level complexity research into maintenance completed, payments and payoffs.

+ Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.

+ Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.

+ Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.

+ Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.

+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

+ Promote an environment that supports diversity and reflects the M&T Bank brand.

+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

Education and Experience** **Required:

+ Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

+ Data entry, payment processing, and/or mortgage servicing experience

+ Minimum of 1 year’s relevant experience

+ Proven internal and external customer service experience

+ Proficiency with personal computers as well as pertinent spreadsheet and word processing software

+ Demonstrated verbal and written communication skills

+ Demonstrated problem-solving skills

Scheduled Shift/Required Availability:

Hours of this position are Monday-Friday, 8:00am-5:00pm

Location/Working Model:

+ This is a hybrid position requiring two days in-office

+ Eligible candidates must live within commuting distance to the office

+ We are located at 575 Main Street, Buffalo, NY 14203

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.