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Job Summary:

Join Ricoh’s dynamic team as a **Senior On-Site Service Specialist** , where you’ll play a key role in enhancing the client experience through reliable, efficient operational support. You'll work hands-on with advanced 2D/3D printing technologies and high-volume equipment in a fast-paced environment. From production and sorting to customer interaction and light facilities support, you will be at the center of our service excellence.

Key Responsibilities:

+ Operate high-volume 2D and 3D print and copy equipment with a focus on quality and efficiency

+ Troubleshoot equipment issues and escalate unresolved technical problems as needed

+ Provide outstanding customer service by managing inquiries, service requests, and coordinating job completion

+ Maintain accurate records, manage inventory, and handle billing for services provided

+ Collaborate with internal teams to ensure timely and accurate delivery of completed work

+ Support various building operations, including meeting room setups, light maintenance, and front desk/reception coverage as needed

+ Adhere to safety protocols and maintain a clean, organized, and secure work environment

Required Qualifications:

+ High school diploma or GED

+ Minimum 1 year of relevant work experience

+ Basic computer proficiency, including Microsoft Office Suite

+ Strong communication and customer service skills

+ Ability to multitask and perform in a fast-paced, client-facing setting

Preferred Qualifications:

+ Experience with high-volume copy/print production or similar operations

+ Basic understanding of electronics or copier equipment repair

+ Valid driver’s license with minimum required auto insurance

In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.