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Are you a detail-driven professional who’s passionate about process improvement, quality control, and making a meaningful impact? If so, this opportunity might be the perfect fit for you!

At HUB, we believe in empowering our teams through education, collaboration, and continuous learning. As a **Lead Quality Assurance Analyst** , you will play a key role in strengthening the integrity of our Group Division operations, supporting quality initiatives, and helping drive service excellence across the organization.

This is a great opportunity for someone who thrives in a collaborative environment and is ready to take ownership of quality management processes while supporting client deliverables and team training.

What makes us different than all the rest?

**Our Vision:** To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

**Our Mission:** To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

+ **Entrepreneurship:** We encourage innovation and educated risk-taking.

+ **Integrity:** We do the right thing every time.

+ **Teamwork:** We work together to maximize results.

+ **Accountability:** We measure and take responsibility for outcomes.

+ **Service:** We serve customers, communities and colleagues.

We are the perfect fit if you:

+ Are seeking a progressive work environment at a rapidly growing organization

+ Have an entrepreneurial spirit and are challenged by the opportunity to grow the business

+ Are focused on learning and development to enhance your industry knowledge and expertise

+ Are a self-starter willing to invest time and energy to learn the technical aspects of our business

+ Believe in integrity and building success by developing relationships with others

Your responsibilities as a Lead Quality Assurance Analyst:

+ Lead the creation, review, and maintenance of policy and procedure manuals based on HUB Broker Standards.

+ Conduct regular audits to ensure compliance and accuracy across a variety of materials and processes.

+ Provide constructive feedback to teams and managers to promote continuous improvement and standardization.

+ Facilitate training for new and existing team members on quality management principles and best practices.

+ Produce and analyze reports to support management decision-making and operational insight.

+ Act as a subject-matter expert on quality assurance and auditing practices.

+ Maintain current knowledge of group insurance products, regulations, and industry trends.

+ Support benefits statement production and assist with database administration as needed.

+ Oversee and coordinate task assignments for external contractors, providing guidance on prioritization.

+ Collaborate cross-functionally to ensure alignment with HUB’s quality expectations and client service standards.

+ Additional duties as assigned.

Qualifications:

+ Bachelor’s degree preferred.

+ Minimum of 2 years of experience in employee benefits or a related field preferred.

+ Professional designation (CEBS, RHU, REBC, HIAA, or FMLI) preferred.

+ State life, accident, and health insurance license, or ability to obtain, preferred.

+ Strong knowledge of insurance and benefits industry practices and quality standards.

+ Proven ability to identify problems, evaluate solutions, and implement effective improvements.

+ Excellent written and verbal communication skills.

+ Highly organized with the ability to manage multiple priorities in a fast-paced environment.

+ A proactive team player with the ability to lead initiatives and support cross-functional collaboration.

+ Exceptional attention to detail and a high degree of accuracy in all work.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 600+ offices across North America, Canada and Puerto Rico.

What we offer you:

+ A rewarding career helping local businesses in the community

+ Rewards for top performers

+ Medical/dental/vision/life insurance

+ Paid Parental Leave

+ Health Savings Account

+ 401k matching program

+ Voluntary insurance options

+ Life and disability Plans

+ A work/life balance because that’s important for all of us

+ Opportunity to learn from the expertise of your coworkers

+ Growth- HUB is growing, and so can your career

+ Ability to be part of a motivated, winning team

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

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