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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This role is responsible for providing professional, comprehensive support and maintenance services for telecommunications hardware, network equipment, and related infrastructure at designated sites. This role involves troubleshooting, diagnostics, equipment installation, change management, and various remote assistance services to ensure optimal performance and reliability of the equipment. For all responsibilities there is a playbook that is to be followed in accordance with the end customers environment. The role is not a direct manager role but will coordinate 3rd party activities at times.

What you'll be doing

Core Responsibilities:

Equipment Maintenance Services:

+ Coordinate arrival of personnel and delivery of spares.

+ Perform diagnostics and troubleshooting with technical contacts.

+ Conduct on-site technician activities such as power cycling, securing cable connections, and replacing hardware components.

Change Request Management:

+ Receive and Review change requests initiated by either client or NTT governance.

Standard Testing Services:

+ Oversee and at times perform telecommunications testing services including Bit Error Rate (BER), Optical Spectrum Analysis (OSA), Ethernet testing, and Optical Time Domain Reflectometer (OTDR) shots.

+ Have familiarity with necessary tools such as OTDR testers, fiber cleaning kits, power meters, and visual fault lights.

Hardware Circuit Provisioning:

+ Commission hardware and perform software provisioning.

+ Place cross-connects and cabling as required.

Equipment Swap Services:

+ Oversee and at times perform equipment swaps within the chassis of the equipment.

Equipment Installation Services:

+ Review provided Methods of Procedure (MOPs) and installation documentation.

+ Conduct inventory, labeling, and installation of equipment.

+ Provide relevant As-Builts and test results.

Equipment Shipping and Receiving Services:

+ Support shipping and receiving of equipment.

+ Handle Return Merchandise Authorizations (RMAs) and related paperwork.

Site Survey, Inspection, and Audit Services:

+ Oversee and at times perform site surveys, inspections, and audits to ensure suitability for the equipment.

+ Provide quality assurance verification and compliance.

Site Maintenance Services:

+ Oversee and at times perform maintenance tasks such as cleaning, touch-up painting, and minor mechanical repairs.

Vendor Meet Services:

+ Meet with third-party personnel to coordinate services and actions.

Other Remote Assistance Services:

+ Provide additional on-site technical support and remote hands services as required.

Point of Presence (POP) Escort Services:

+ Escort third-party vendor personnel into and out of the site.

Additional Responsibilities:

+ Interacts with client on site and remote to meet complex requirements of a solution.

+ Escalates unresolved problems and issues to the relevant third parties.

+ Responds to escalated client requests.

+ Writes reports, completes and maintains project documentation.

+ Assists with the documentation of standard operating procedures relating to installations and fixes.

+ Expected to take ownership of relevant technologies according to domain or specialization.

+ Performs any other related task as required.

Required Experience and Qualifications:

+ 5-8 years’ experience in data center operations.

+ Extensive subject matter and services expertise within data center operations.

+ Proven project management experience with large, complex and global clients preferred.

+ Strong communication skills, problem-solving abilities, the capacity to work effectively in a team environment, and maintaining a high level of professionalism in all activities are a must.

+ ITIL, BICSI, CCNA, and/or data center operations specific certifications preferred.

Workplace type** **:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.