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Summary This position is located in the Office of Administration, Office of the Chief of Information Technology (OAIT). The incumbent serves as a Watch Officer and, as such, is responsible for developing, monitoring and operating all information systems for customer Components within the Executive Office of the President (EOP). The Watch Officer is the single point-of-contact for all IT operations throughout the enterprise. This position is 100% onsite. Responsibilities As a Supervisory IT Specialist (SYSADMIN), GS-2210-14, your typical work assignments may include the following: Performs a full range of first-level supervisory responsibilities and provides day-to-day management of the Watch Officer Team. Manages shift schedules providing 24 hour, 7 days a week (24 X 7) coverage; prepares performance metrics, performance plans and performance appraisals; schedules all leave to ensure maximum coverage. Develops performance standards and evaluates work performance of subordinates. Coordinates with senior management to balance shifting and top priorities to serve the needs of the Presidential Information Technology Community (PITC). Incumbent acts as a liaison between OAIT, WHCA and other mission partners. Establishes regular communication with WHIT management and businesses regarding the status of change tickets, known errors, the resources working on the ticket, adherence to SLAs for ticket turnaround. Oversees the incident/problem management response as well as keeping the defined reporting avenues updated on all crisis management activities. Participates as an active member of the critical incident, change, configuration, availability, and event management process and teams, and works to provide seamless process and data integration among these process modules. Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATION REQUIREMENTS All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. BASIC REQUIREMENTS: Applicants must meet one of the following criteria listed below in order to meet the basic requirement for Supervisory IT Specialist (SYSADMIN), 2210. 1. Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive IT services or IT products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess IT needs, provide expert technical information or assistance, resolve fairly complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services. 3. Communication - Expresses technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems. -AND- TIME-IN-GRADE REQUIREMENTS: Applicants possess one full year (52 weeks) of specialized experience at or equivalent to the next lower grade level or pay band in Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. You may qualify at the GS-14 level, if you meet the following minimum qualification requirements: One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector which includes: 1-Overseeing the incident/problem management response as well as keeping the defined reporting avenues updated on all crisis management activities; 2-Participating as a member of two of the following teams: critical incident, change, configuration, availability, or event management process; 3-Assigning work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; 4-Collaborating with subject matter experts to ensure the timely and efficient closure of problem tickets; and 5-Engaging with business and change management stakeholders to prioritize, review and resolve problems. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions. Active Duty Military Members MAY apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment. Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx). Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main\_Page Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Person with Disabilities - Schedule A Special Hiring Authorities for Veterans Special Hiring Authorities for Certain Military Spouses Other Special Appointment Authorities If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application.