"Alerted.org

About this role:

Wells Fargo is seeking an accomplished lead to serve as the **US Service Transition and Change Assurance Lead** . You will be working in a high impact function that ensures all technology change and new services are delivered with resilience, control, and operational excellence. The role requires a deep expertise across infrastructure, application lifecycle and change governance, with strong bias for automation and DevOps-aligned practices. As a lead interfacing with CIOs, Risk, Engineering, Production platform, you will shape how the organization delivers change at scale – safely, smoothly and sustainably.

Will be responsible for collaborating with platform engineering to embed operability standards, reduce manual intervention, and introduce self-healing capabilities and analyze change-related incidents and drive systemic remediation through backlog prioritization and platform investment. Also, will champion automation-first delivery using CI/CD pipelines, service health dashboards, and intelligent alerting.

In this role, you will:

+ Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams

+ Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

+ Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

+ Make decisions on technical changes and enhancements

+ Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

+ Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

+ 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 5+ years in technology or production engineering roles within financial services.

+ Proven expertise leading global service transition, production onboarding, or change governance functions.

+ Successful track record of delivering infra migrations, DR cutovers, and high-volume change programs.

+ Experience with real-time payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.

+ Strong grasp of ITIL practices and modern DevOps/SRE methodologies.

+ Excellent communication and stakeholder management skills at the executive level.

+ Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.

Desired Qualifications:

+ Experience in establishing the Service Transition Framework across payments, ensuring readiness from project initiation through Early Life Support (ELS) completion.

+ Experience managing the Permit to Operate (PtO) process—setting minimum criteria for Non-Functional Requirements (NFRs), observability, failover readiness, and rollback plans.

+ Experience implementing standardized application pre-checks, in-flight validation, and post-event assurance—adapted for cloud, hybrid, and on-prem deployments.

+ Expereince in ensuring all changes align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard.

Job Expectations:

+ Flexibility to work in a 24/7 environment, including weekends and holidays

+ Position offers a hybrid work schedule

+ **This position is not eligible for Visa sponsorship**

+ Relocation assistance is not available for this position

+ 194 Wood Ave S, ISELIN, NJ

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$106,300.00 - $188,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

Posting End Date:

19 May 2025

*** **_Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-456733