• Lead Systems Operations Engineer

    Wells Fargo (Charlotte, NC)


    About this role:

    Wells Fargo is seeking a Lead Systems Operations Engineer to support the technology CCIBT Platform Engineering Group. This role will support the platform for Observability & Reliability Engineering enabling production support teams of multiple critical applications.

    In this role, you will:

    + Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams

    + Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

    + Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

    + Make decisions on technical changes and enhancements

    + Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

    + Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

    Required Qualifications:

    + 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 5+ years' experience in DevOps, with focus on Java based applications.

    + 3+ years' experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures.

    + 3+ years' experience with scripting skills (e.g., Shell, Python, Groovy).

    + 3+ years' experience with microservices architecture and RESTful APIs.

    Desired Qualifications:

    + Prior experience in an SRE role or similar capacity with strong analytical skills and hands-on experience with automating manual tasks.

    + Ability to collaborate effectively with cross-functional teams and clearly articulate technical concepts.

    + Ability to quickly acquire system/domain knowledge and become a platform SME.

    + Knowledge of ServiceNow, OS (Windows/Unix), scripting(powershell/shell-script), DBs (SQL/Oracle), deployment tools (UCD/Harness), load-balancing solutions (AVI/AG/F5), network communications, cloud systems (PCF, OCP, Azure, GCP) and other technologies such as Tomcat/Kafka/MQ/FTP/NDM.

    + Good understanding and hands-on experience with different monitoring/logging tools and responding to alerts to take the necessary actions to fix the issue.

    + 1+ years of Banking experience

    + Experience in Wire Payments flow, and ACH payment processing is nice to have.

    Job Expectations:

    + Ability to work additional hours as needed

    + Position offers a hybrid work schedule

    + Relocation assistance is not available for this position

    Posting Locations:

    + 1525 W W T Harris Blvd ,CHARLOTTE, NC

    Posting End Date:

    15 May 2025

     

    _*Job posting may come down early due to volume of applicants._

     

    We Value Equal Opportunity

     

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

     

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

     

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

     

    Applicants with Disabilities

     

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

     

    Drug and Alcohol Policy

     

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    Wells Fargo Recruitment and Hiring Requirements:

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-458994