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About this role:

Wells Fargo is seeking **a Senior Human Resource (HR) Operations Representative** to support the **Separations Services team** . The role works closely with internal stakeholders such as HR Operations, HR Consulting Partners, Employee Relations, Compliance and Legal teams.

In this role, you will:

+ Responsible for delivering on **Separation Services** processes in a timely and accurate manner.

+ Leading logical conclusions to inquiries

+ Executing against required data received and record maintenance

+ Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

+ Use process expertise to resolve escalated complex issues, in a timely manner

+ Provide feedback and present ideas for improving or implementing processes

+ Understand and adhere to functional policies and procedures

+ Provide subject matter expertise and guidance to stakeholders

+ Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

+ Interact with internal customers and provide quality service

+ Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Work with leaders and team members at all levels and across functional lines.

Required Qualifications:

+ 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications:

+ **3+ years’ experience in working knowledge and with HR policies and procedures.**

+ Advanced experience with Microsoft Excel

+ **Experience using ServiceNow system and/or case management systems for case assignments**

+ Experience with **Agile methods** and tools; including **Jira**

+ Experience executing operational processes and case management

+ Experience customer service skills; with a strong ability to handle difficult stakeholder’s inquiries

+ Good analysis skills: ability to review, analyze, summarize and report control performance

+ Ability to assess current processes/procedures and recommend efficiency improvements

+ **Experience with Workday**

Job Expectations:

This position currently offers a hybrid work schedule.

Position Location Options:

San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308

Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Must be based in one of the above locations or willing to relocate at your own expense.

Relocation assistance is not available for this position.

This position is not eligible for Visa sponsorship.

\#HRJOBS

Posting End Date:

26 May 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-456399