"Alerted.org

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

The Mechatronics and Sustainable Packing - Business Applications & Technology (BA&T) team is seeking a Technical Writer. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences associated to business applications [computer aided design, simulation, requirements management, lifecycle management] that enable the product development process.

In this role you will have the opportunity to:

• Collaborate with Business Applications team to optimize and maintain both internal and external-facing user guides, process guides, and application configuration documentation while maintaining a high bar for quality.

• Triage user feedback and take action to prioritize feedback.

• Work directly with development teams and stakeholders [cross-functional engineering disciplines, manufacturing, quality, safety and product/program managers] to produce world-class content.

• Create and maintain integrated help content and training on the Amazon training service consoles.

• Work with internal and external stakeholders to conceptualize and develop content that aids in user adoption of supported applications. This can include graphics, training material, or interactive storyboards.

• Create, maintain, and edit content for a global and technically diverse audience.

• Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.

• Use metrics to identify underperforming content and develop plans for improvement.

Basic Qualifications

• Bachelor’s degree in English or related field, or have 5+ years equivalent industry or military experience.

• 5+ years as a technical editor or writer of technical documentation.

• 5+ years of delivering content publication plans or managing multiple projects.

• 3+ years using XML for web content.

• 3+ years using e-learning content management tool(s).

Preferred Qualifications

• Experience working on technical content for developers, DevOps professionals, and end users.

• Experience working with technical customer service organizations.

• Familiarity with Product Lifecycle Management (PLM) software and Product Development Process.

• Experience with writing and publishing technical whitepapers.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.