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Description We are looking for a skilled Help Desk Analyst to join our team in Beachwood, Ohio. This is a long-term contract position where you will play a critical role in providing technical support and ensuring seamless operation of IT systems. The ideal candidate will have a strong background in troubleshooting, hardware and software support, and experience working within a cloud-based environment.

Responsibilities:

• Provide first-line technical support for hardware, software, and peripheral equipment issues.

• Assist users with troubleshooting and resolving problems related to Microsoft Office 365, Windows operating systems, and other business applications.

• Support cloud-based employee systems and ensure smooth functionality across platforms.

• Manage and maintain Active Directory, including user account setup and configuration.

• Perform installations, configurations, and updates for various IT devices, including Mac and Apple products.

• Collaborate with the IT corporate team to execute and support large-scale projects.

• Utilize network programming languages to assist in system management and optimization.

• Ensure proper deployment of software applications and hardware devices across the organization.

• Diagnose and resolve issues related to Citrix, Cisco, and Android technologies.

• Document all support activities and maintain detailed records to enhance IT processes. Requirements • Associate degree in computer science, information systems, or a related field, or equivalent work experience.

• At least 5 years of experience in IT support or a related role.

• Strong knowledge of PC hardware, software, and peripheral equipment.

• Proficiency in Microsoft Office 365, Microsoft Teams, and other Microsoft applications.

• Experience working with cloud-based systems and employee support.

• Familiarity with network programming languages and information systems management concepts.

• Ability to work with technologies such as Android, Cisco, Citrix, and Mac computers.

• Strong organizational skills and experience contributing to IT team projects. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .