• Help Desk Administrator

    Robert Half Technology (Phoenix, AZ)


    Description

    Robert Half's client in Phoenix, AZ, is seeking a Help Desk Administrator for an onsite contract.

    ESSENTIAL RESPONSIBILITIES INCLUDE

    • Troubleshoot, configure, install, monitor, evaluate and support user break-fix issues, update/upgrade needs and improve Buesing internal and hosted/subscription software, tools and systems (Microsoft, Office 365 and related platforms/tech stack)

    • Build strong relationships with end users, continuously elevate customer service and assist end users with technical support and training as necessary • Build, support and maintain end user workstations, laptops, mobile devices and administer related mobile device management and support

    • Administer and manage Active Directory and O365 users, computers and mailboxes

    • Administer and manage operations for all mobile devices including carrier services and related support tools, devices and software

    • Basic troubleshooting and administration capabilities in LAN/WAN/internet/wireless technologies

    • Collaborate with IT Team and gather end user feedback for improvements in technology platforms, tools and process/procedures as applicable

    • Perform any other related duties as assigned by IT Management or business leadership

    Requirements

    EXPERIENCE AND QUALIFICATIONS

    • Associate’s degree in computer science, management information systems or two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies and TCP/IP

    • At least two years of experience with Microsoft OS, desktop/server platforms, Active Directory, Office 365 suite

    • Experience working in construction industry is a plus!

    • Experience as intern, analyst, administrator , customer service or other support directly and primarily working with end users for IT/Technical assistance IT Systems Administrator

    • Provide reasonable and consistent IT communication to appropriate audience

    • Capable of creating and updating system documentation, system specifications and training materials guidelines

    • Ability to establish and maintain effective working relationships with remote and onsite users

    • Ability to effectively explain challenging technical concepts to both technical and non-technical staff

    • Excellent interpersonal skills, including oral and written communication

    • Demonstrated analytical and problem-solving skills; detail orientated with high appreciation for excellence and quality

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .