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Description

We are looking for a skilled IT Lead to join our team on a long-term contract basis in Philadelphia. In this role, you will provide hands-on support for IT systems, troubleshoot hardware and software issues, and enhance employee digital experiences. This is an exciting opportunity to collaborate with a forward-thinking IT team and contribute to the delivery of innovative technology solutions. For immediate consideration, please contact Abigail Fox.

Responsibilities:

• Manage and mentor a small team of IT professionals, fostering collaboration and ensuring high-quality service delivery.

• Develop and implement strategies to improve employee digital experiences, focusing on automation and process optimization.

• Provide technical support for hardware and software issues, including troubleshooting and resolving complex problems.

• Oversee the deployment and maintenance of IT equipment, ensuring smooth onboarding and equipment refresh processes.

• Collaborate with vendors to manage outsourced services, negotiate contracts, and monitor service level agreements.

• Utilize the ServiceNow platform to ensure efficient and timely resolution of technology-related issues.

• Enhance employee digital literacy by designing initiatives that promote the effective use of tools such as the O365 platform.

• Work closely with security teams to ensure compliance with data protection policies and implement robust security practices.

Requirements • Bachelor's degree in computer science or a related field, or 10+ years of relevant IT systems management experience without a degree.

• At least 7 years of experience in IT systems management, including 5 years in a leadership role.

• Expertise in enterprise-level desktop support, including hands-on knowledge of IT hardware and software deployment.

• Proficiency in troubleshooting PC, mobile devices, and other employee technology solutions.

• Familiarity with platforms such as Active Directory, Citrix, and Cisco technologies.

• Experience with backup technologies and configuration management systems.

• Strong understanding of Apple and Dell technologies, as well as Android development.

• Excellent communication and problem-solving skills, with the ability to manage multiple priorities effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .