"Alerted.org

Description We are looking for a dedicated PEO Benefits Support Center Specialist to join our team in Rochester, New York. In this long-term contract role, you will play a key part in providing exceptional support to clients and employees regarding benefit-related inquiries and processes. This is an excellent opportunity to bring your expertise in customer service and benefits administration to a dynamic and collaborative environment.

Responsibilities:

• Respond promptly and professionally to inquiries related to employee benefits, ensuring accurate and thorough resolutions.

• Assist clients and employees with navigating benefit processes, including enrollment and eligibility requirements.

• Maintain detailed and up-to-date records of interactions and resolutions in the system.

• Collaborate with internal teams to resolve complex benefit-related issues.

• Provide clear and concise communication regarding benefit policies and procedures.

• Monitor and follow up on outstanding service requests to ensure timely completion.

• Offer guidance and support to clients during open enrollment periods.

• Stay informed about industry updates and changes to benefit regulations.

• Contribute to the improvement of processes by identifying areas for enhancement. Requirements • Proven experience in customer service, particularly in a benefits or payroll-related role.

• Strong knowledge of benefit functions, including enrollment, eligibility, and compliance.

• Excellent communication skills, both verbal and written, with the ability to explain complex information clearly.

• Proficiency in using software systems for tracking and resolving inquiries.

• Exceptional attention to detail and organizational skills.

• Ability to work effectively both independently and as part of a team.

• Familiarity with current benefit regulations and industry best practices. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .