• Customer Care

    Robert Half Office Team (Westford, MA)


    Description

    We are looking for a dedicated Customer Care specialist to join our team in San Jose, CA. In this long-term contract role, you will play a key part in delivering exceptional customer service while ensuring smooth communication and support processes. This position offers an opportunity to work in a dynamic environment where your technical expertise and interpersonal skills can make a significant impact.

    Responsibilities:

    • Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

    • Document customer interactions and maintain accurate records following established procedures.

    • Offer technical support to diagnose and troubleshoot issues related to Windows OS, PC systems, and other technical products.

    • Collaborate with internal teams, partners, and distributors to streamline order management and ensure timely delivery.

    • Guide customers through portals and knowledge bases to help them access relevant information and resources.

    • Maintain brand awareness by representing the company in a detail-oriented and courteous manner during all interactions.

    • Track progress and follow up on customer requests to ensure resolution and satisfaction.

    • Assist customers with product management and order-related concerns in a proactive and efficient manner.

    • Support inside sales efforts by providing relevant information and recommendations to customers.

    • Identify opportunities for improving customer service processes and contribute to documentation updates.

     

    Requirements • Previous experience in customer service or technical support roles.

     

    • Strong communication skills, both written and verbal, with an ability to convey technical information clearly.

    • Proficiency with Microsoft tools and Windows operating systems.

    • Ability to diagnose and resolve technical issues effectively.

    • Experience with order management systems and portals.

    • Familiarity with manufacturing processes and product management.

    • Detail-oriented approach and ability to interact courteously with customers and partners.

    • Proven ability to work collaboratively with teams and independently when required. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .