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Description We are looking for an experienced Senior IT Analyst to join our team in New York, New York. In this role, you will oversee the efficient delivery of technical support services while ensuring the smooth operation of IT infrastructure and systems. The ideal candidate will have a strong background in managing enterprise software, hardware, and network components, as well as leading IT projects to successful implementation.

Responsibilities:

• Supervise the daily operations of the IT Service Desk, ensuring efficient workload distribution and maintaining high service standards.

• Provide leadership and guidance to IT Support Analysts, fostering a collaborative and productive team environment.

• Manage and resolve issues related to enterprise software, custom web applications, and desktop hardware.

• Oversee the setup, configuration, and installation of network devices, including switches, routers, and access points.

• Maintain network segmentation using VLANs to ensure compliance with organizational standards.

• Lead the diagnosis, troubleshooting, and resolution of technical issues for end-users, ensuring timely and effective support.

• Supervise the deployment and maintenance of user devices, software, and classroom audio/video systems.

• Manage IT service requests and calls through a ticketing system, ensuring all tasks are documented and resolved efficiently.

• Ensure adherence to organizational policies and best practices in all technology-related activities.

• Take a lead role in global IT projects, from planning to implementation, ensuring adherence to best practices. Requirements • Proven experience with Microsoft Windows and Mac OS environments.

• Strong knowledge of enterprise application support and troubleshooting.

• Proficiency in Microsoft Office 365 suite and related tools.

• Hands-on experience with network devices, including switches, routers, and VLAN configurations.

• Familiarity with audio-visual systems, including setup and maintenance.

• Excellent leadership and team management skills.

• Strong problem-solving abilities and the capacity to handle complex technical challenges.

• Effective communication skills, with the ability to explain technical concepts in non-technical terms. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .