• Help Desk Analyst

    Robert Half Technology (New York, NY)


    Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in New York, New York. In this role, you will provide essential IT support, assist with onboarding processes for new team members, and ensure seamless technical operations for a dynamic team. This is a great opportunity to work in a fast-paced environment, supporting a diverse range of technologies and users.

    Responsibilities:

    • Provide comprehensive IT support to a team of approximately 120 users, addressing technical issues and ensuring system functionality.

    • Facilitate onboarding processes for new team members by setting up accounts, hardware, and software configurations.

    • Offer technical assistance to executives and participate in support-related meetings to address their specific needs.

    • Manage and troubleshoot Windows 10 systems and utilize ticketing systems such as ServiceNow to resolve user issues.

    • Use remote support tools like RealVNC, Bomgar, or similar technologies to assist users with technical problems.

    • Handle network-related tasks, including basic troubleshooting and connectivity support.

    • Support and maintain various devices, including Apple and Android devices, ensuring optimal performance.

    • Configure and deploy hardware and software, including Active Directory and other Microsoft technologies.

    • Provide support for Cisco and Citrix technologies to enhance system efficiency and user experience. Requirements • Proven experience in an IT help desk or technical support role, preferably in a corporate environment.

    • Strong familiarity with Windows 10 operating systems and ServiceNow or similar ticketing systems.

    • Proficiency in using remote support tools such as RealVNC, Bomgar, or comparable software.

    • Knowledge of network troubleshooting and configuration, including basic connectivity issues.

    • Experience working with computer hardware, configuration management, and deployment processes.

    • Hands-on expertise with Apple and Android devices, including troubleshooting and support.

    • Familiarity with Active Directory, Microsoft technologies, and Citrix or Cisco systems.

    • Excellent communication and problem-solving skills, with the ability to work effectively under pressure. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .