• Help Desk Analyst

    Robert Half Technology (Woburn, MA)


    Description Qualifications:

    Bachelor’s degree required

    Must be a U.S. citizen or permanent resident.

     

    Must be self-motivated and a self-starter.

     

    2+ years of experience in an information technology role or related discipline required

     

    2+ years of experience in a support or service role, actively interacting with customers on a regular basis required

     

    2+ years of experience with maintenance and repair of computer hardware required

     

    1+ year of project management experience required

     

    Microsoft Active Directory applications experience required

     

    Business software applications, including Microsoft Office Suite experience required

     

    IT Service Management ticketing tool such as ServiceNow, preferred

     

    Manufacturing environment, preferred

     

    ITIL Foundation, strongly preferred

     

    Microsoft Certified Professional, preferred

     

    Microsoft Certified Solutions Expert, preferred

     

    CompTIA A+, preferred

    Skills:

    Strong customer service orientation

     

    Proficiency in English language, including speaking, reading, and writing

     

    Ability to apply innovative thinking toward problem resolution

     

    Ability to handle sensitive information in a confidential manner

     

    Strong written and verbal communication

     

    Detail-oriented with excellent organizational and time management

     

    Ability to work in a fast-paced environment and manage multiple priorities

    Willingness to learn and take initiative

    Self-starter with the ability to work independently, collaboratively, and in a team environment Requirements Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .