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Position Title:Registrar Specialist II

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience

Preferred Qualifications:Experience which demonstrates the use of student systems in higher education. Specifically, the use of financial systems, accounting systems, or student information systems.

Experience interpreting, explaining, and applying complex policies.

Experience training others on complex business processes.

Experience that demonstrates strong attention to detail, independent decision-making, and managing multiple priorities and simultaneous projects.

Job Description:

Are you passionate about accuracy, collaboration, and student success? The Office of the Registrar is seeking a Registrar Specialist II to join our dedicated and innovative Tuition and Fees team. This role offers the opportunity to work in a dynamic environment where attention to detail and effective communication are highly valued. The successful candidate will support critical tuition and fee processes that directly impact the student experience. If you enjoy analyzing data, solving problems, documenting procedures, and collaborating with partners across campus—all while contributing to a greater mission—this position is for you!

Key Responsibilities:

+ Serve as a resource on all tuition and fee assessment policies and procedures.

+ Provide expert-level customer support to students, families, and campus partners.

+ Manage and respond to daily email and phone inquiries related to tuition and fees.

+ Conduct testing and ensure accuracy of tuition and fee assessment configurations.

+ Perform regular audits of tuition and fee assessments to ensure accuracy and compliance.

+ Troubleshoot assessment issues in multiple student information systems.

+ Partner with IT and Student Information staff to resolve process and system issues.

+ Support configuration of tuition-related attributes (e.g., tuition reductions, student cohorts).

+ Assist with new course fee creation and assessment troubleshooting.

+ Manage course fee request approvals and role assignments.

+ Maintain up-to-date documentation, procedures, and Knowledge Base Articles.

+ Create and deliver training materials for campus stakeholders.

+ Support and process Learning Community reserved seating requests and permissions.

+ Provide timely support during orientation periods to advisors and learning community staff.

+ Recommend and implement improvements to tuition and fee-related processes.

+ This position will also be expected to assist with the university commencement ceremonies at the conclusion of spring and fall terms.

About the Department:

The Office of the Registrar is an essential part of the Division of Academic Affairs, committed to upholding the integrity of academic records and supporting student success across Iowa State University. Our team prides itself on being forward-thinking, service-driven, and collaborative. We actively embrace technology and innovation to improve our processes and support the university community. The Office of the Registrar is a place where your work matters, your ideas are welcomed, and your contributions make a real difference.

Join us and be part of a team that values leadership, collaboration, integrity, continuous improvement, and exceptional service. If you are looking to grow your career and help shape the future of higher education at Iowa State University, we encourage you to apply!

Example of Duties

+ Provide customer support on tuition and fee related topics to students, their families, and all campus partners.

+ Manage incoming daily customer emails and phone calls.

+ Ensure satisfactory testing of tuition and fee assessment configuration.

+ Troubleshoot tuition and fee assessment issues discovered during testing and auditing.

+ Document new and current step-by-step standard operating procedures completed by the Tuition and Fees team.

+ Keep procedures up to date as changes occur.

Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS807

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: May 14, 2025

Posting Close Date:May 24, 2025

Job Requisition Number:R17033

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.