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Why Work For Us?

+ Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

+ 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

+ Benefits – Medical, Dental, Vision, wellness program and more!

+ Paid Holidays

+ Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

+ Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

+ Free AAA Classic Membership

+ AAA Product Discounts

+ Tuition Reimbursement Program

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CANDIDATES MUST LIVE IN UTAH.

RESPONSIBILITIES / JOB DUTIES

+ Member Retention and Reinstatement

+ Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss.

+ Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships.

+ Respond to inbound inquiries from members regarding membership cancellations or concerns.

+ Address member questions, resolve issues, and provide personalized solutions to prevent cancellations.

+ Meet defined retention and reinstatement goals.

+ Sales and Service Enhancement

+ Engage with Members to understand their individual needs and preferences.

+ Effectively present and explain the value proposition of various AAA membership offerings.

+ Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members.

+ Answer Member questions, address concerns, and overcome objections to close sales.

+ Cultivate positive relationships with members to foster loyalty and satisfaction.

+ Administrative and Operational Excellence

+ Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts.

+ Prioritize and execute outreach efforts within set timeframes.

+ Maintain accurate and timely records of all member interactions and actions taken.

+ Continuous Improvement and Collaboration

+ Identify areas for improvement in retention strategies, service delivery, or operational efficiency.

+ Propose solutions and contribute to the implementation of best practices.

KNOWLEDGE AND SKILLS

+ Excellent verbal and written communication skills.

+ Proven ability to build rapport and establish trust with customers.

+ Strong sales aptitude and negotiation skills.

+ Proficient in using Microsoft Office Suite (Word, Excel, Outlook).

+ Ability to thrive in a fast-paced environment and manage multiple priorities.

+ Adaptable and receptive to feedback.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

+ Minimum Requirement:

+ High School diploma plus 2-4 years sales, retention, or customer service

+ Preferred Requirements:

+ Knowledge of AAA products, services, and systems.

+ Bilingual communication skills.

Pay Range: $19.71 - $22.00 hourly based on experience

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