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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description:

The Care Management Associate supports comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services.

This is a telework position and this position is assigned to the Two Rivers Region (Union, Henderson, Daviess, Hancock, Webster, McLean, Ohio, Butler, Edmonson, Hart, Logan, Warren, Barren, Metcalfe, Simpson, Allen, or Monroe counties). Qualified candidates must reside in a county in the assigned region. Some travel (5% - 10%) may be required for visits to member homes and to the Louisville office for meetings and training.

Fundamental Components:

Responsible for initial review and triage of Care Team tasks.

+ Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools.

+ Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan.

+ Monitors non-targeted cases for entry of appropriate discharge date and disposition.

+ Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff.

+ Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs.

+ Utilizes Aetna systems to build, research and enter member information, as needed.

+ Support the Development and Implementation of Care Plans.

+ Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services.

+ Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively).

+ Performs non-medical research pertinent to the establishment, maintenance and closure of open cases.

+ Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems.

+ Adheres to Compliance with PM Policies and Regulatory Standards.

+ Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

+ Protects the confidentiality of member information and adheres to company policies regarding confidentiality.

+ May assist in the research and resolution of claims payment issues.

+ Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures.

Background/Experience Desired:

+ Experience or detailed knowledge of the Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavior Health Services, Trauma-informed Care, ACEs, Crisis Intervention services, and evidence-based practices applicable to the Kentucky SKY populations, is required.

+ 2-4 years’ experience as a medical assistant, office assistant.

+ Computer literacy and demonstrated proficiency is required in order to navigate through internal/external computer systems, and MS Office Suite applications, including Word and Excel.

+ Effective communication, telephonic and organization skills.

+ Familiarity with basic medical terminology and concepts used in care management.

+ Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.

+ Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.

+ Ability to effectively participate in a multi-disciplinary team including internal and external participants.

Education and Certification Requirements:

+ High School Diploma or G.E.D.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.