• Guest Experience Representative - PT

    American Dream (East Rutherford, NJ)


    Guest Experience Representative - PT

     

    1 American Dream Wy, East Rutherford, NJ 07073, USA

     

    Req #1051

     

    Wednesday, May 14, 2025

     

    American Dream (https://www.americandream.com/) , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream (https://www.americandream.com/) is home to leading attractions, including DreamWorks Water Park (https://www.americandream.com/venue/dreamworks-water-park) , Nickelodeon Universe Theme Park (https://www.americandream.com/venue/nickelodeon-universe) , LEGOLAND Discovery Center (https://www.americandream.com/venue/legolanddiscoverycenter) , SEA LIFE Aquarium, (https://www.americandream.com/venue/sealifeaquarium) Big SNOW Ski Hill (https://www.americandream.com/venue/big-snow) , Dream Wheel (https://www.americandream.com/venue/dreamwheel) – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro (https://www.americandream.com/venue/the-gameroom) and G.I. Joe Laser Tag (https://bookings.gameroomad.com/package/GI%20JOE%20BATTLE%20STATION) . American Dream (https://www.americandream.com/) ’s immersive luxury shopping and dining experience – The Avenue (https://www.americandream.com/the-avenue) – features Saks Fifth Avenue (https://www.americandream.com/venue/saks-fifth-avenue) , Hermès (https://www.americandream.com/venue/hermes) , Saint Laurent (https://www.americandream.com/venue/saint-laurent) , Dolce & Gabbana (https://www.americandream.com/venue/dolce-gabbana) , Carpaccio (https://www.americandream.com/venue/carpaccio) , a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia (https://www.americandream.com/venue/aritzia) ,H&M , PRIMARK (https://www.americandream.com/venue/primark) , Uniqlo (https://www.americandream.com/venue/uniqlo) , Sephora (https://www.americandream.com/venue/sephora) and Zara (https://www.americandream.com/venue/zara) ; as well as the Toys R Us (https://www.americandream.com/venue/toysrus) global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,”IT’SUGAR .

     

    For more information on American Dream (https://www.americandream.com/) , visit www.americandream.com or find us on Instagram @americandream (http://www.instagram.com/americandream) and TikTok @americandream_official (https://www.tiktok.com/@americandream\_official) .

    Key Objective(s):

    The main purpose of the Guest Experience Team Member is:

    + To ensure all guests visiting have a positive experience by acting as the front-line representative for our American Dream owned attraction, retail, and guest service areas.

    Primary Responsibilities:

    + Greeting all guests with a professional, welcoming, and friendly manner.

    + Assist guests with the purchase of American Dream tickets, add-on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).

    + Prepare, organize, and restock product for display and purchase throughout the day.

    + Ensure retail storefronts are clean and presentable.

    + Communicate inventory levels to the leadership team.

    + Oversee safety and cleanliness of all areas and explaining safety instructions for The Rink.

    + Ensuring proper skate, helmet rentals, and seal skate aids, are distributed, sanitized, processed, and collected at the end of use.

    + Operate and perform driving conductor duties for the Geoffrey’s Express Train.

    + Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.

    + Maintain knowledge of Loss Prevention procedures.

    + Maintain knowledge of current sales, promotions, and discounts.

    + Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.

    + Operate a computerized POS (point of sale) system in an efficient and timely manner.

    + Operate and perform park command duties

    + Listen to guest issues and direct the matter to appropriate staff for resolution.

    + Direct and queue guests for entrance lines during peak times.

    + Guide guests to exits or provide other instructions or assistance in case of emergency.

    + Coordinate American Dream lost and found program.

    + Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.

    + Maintain the knowledge of American Dream and Guest Experience department policies and procedures.

    + Provide support in other work areas/departments as needed.

    + Perform other duties as assigned.

    Desired Qualifications:

    + Must be at least 16 years of age.

    + Ability to multi-task in a fast paced, sometimes stressful environment.

    + Strong verbal and written communication skills

    + Previous cash handling experience preferred.

    + Previous guest service experience preferred.

    + Basic knowledge of computers is preferred.

    + Basic math skills.

    + Point of Sale experience preferred.

    + Interpersonal skills -- working alone and with team.

    + This position requires flexible availability Monday through Sunday, days, evenings, overnight and weekends.

    Physical Job Requirements:

    + Stand and move - frequently, 90% of time

    + Perform repetitive motion - frequently, 90% of time

    + Kneel and bend - occasionally, 30% of time

    + Reach at or below shoulder level - frequently, 80% of time

    + Reach at or above shoulder level - infrequently, 25% of time

    + Stoop/Squat - infrequently, 10%

    + Lifting/carry up to 10 pounds - occasionally, 30% of time

    + Lift/Carry up to 30 lbs - infrequently, 20% of time

    + Ability to lift up to 50 pounds - infrequently, 10%

    + Handle larger items such as boxes or packages - infrequently, 10% of time

    + Must be available holidays, days, evenings, and weekends

     

    American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

    Other details

    + Job Family AD

    + Pay Type Hourly

    + Min Hiring Rate $15.50

    + 1 American Dream Wy, East Rutherford, NJ 07073, USA

     

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