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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Put your technical and customer service skills to work!

The Tech@Lilly Premium Services team is looking for User Experience Analysts with expertise in MO365, Windows and Macs and iOS devices. Are you a self-starter who has a passion for finding technical solutions to improve productivity? Are you passionate about helping people be more productive and assisting them in embracing technology? Are you determined to deliver impactful, secure IT solutions? If so, please apply.

What You’ll Be Doing

The Technical Pathway Program is an 13-18 month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship. IDS Technical Pathways apprentices will complete an IT certification, relevant to the job they are apprenticing in, that is paid for by Lilly, as part of their participation in the Technical Pathways Apprenticeship Program.

Analysts will be the “face of IT”, working directly with employee to address computer issues, questions and concerns. Analysts will proactively work with customers to create world class digital user experience. Work will focus on improving productivity and embracing technology through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and educating users on processes, policies and procedures. Some on-call after hours may be required. Our analysts are the primary point of contact for hardware, operating systems, and enterprise applications for the most critical functions of the company. The Premium Services team supports new hire onboarding, Submission teams, the Lilly Sales force and the Executive community. We also own an on-demand Pop Up Tech Lounge that travels around the country providing excellent in-person support right where its needed! This role is 100% onsite 5 days a week. You will be assigned to the LCC campus but may be asked to travel to different sites based on the need.

How You will Succeed

+ As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.

+ With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Lilly.

What You Should Bring

+ Passion for learning new technology and educating users.

+ Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers

+ Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles

+ Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)

+ Basic understanding of multiple operating systems (Windows, Mac, iOS)

+ Project management and organizational skills

Your Basic Qualifications

+ High School Diploma/GED

+ Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Preferences

+ Completed AI fundamentals Certification

+ Completed Microsoft 365 Fundamentals Certification

+ Previous Help desk experience

+ Previous Customer Service experience

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$14.61 - $40.87

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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