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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You as National Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. You will be subject matter expert in these products, as well as the logistical requirements for handling. The role will help support the North America aerospace operations.

How you create impact

+ You will represent the USA AOG & Engine Desk to both internal and external customers

+ Handle general customer service inquiries related to tracking and tracing of AOG & Engine shipments

+ Prepare, handle, and process documentation for AOG & Engine moves

+ Maintain compliance with internal policies, external regulations, and customer requirements

+ Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval

+ Track and trace shipments, monitor vendor performance, and address and resolve service irregularities

+ Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk Manager to deliver high-level service.

+ Create quotes for pricing teams and customers.

+ Maximize profitability on all files, maintaining cost consciousness.

+ Escalate unresolved issues or risks before they impact the company.

+ Assist in developing and implementing strategies for efficient air logistics operations.

+ Monitor and improve service performance metrics specific to aerospace logistics.

+ Provide specialized support for aerospace AOG & Engine industry-specific requirements and challenges.

+ Engage in continuous improvement initiatives to optimize air logistics processes for aerospace clients.

What we would like you to bring

+ Bachelors Degree/Diploma in Transportation, Logistics, Commerce, Administration or a related fields

+ 2+ years of experience in similar role and from Freight Forwarding industry

+ Knowledge on SALOG and Cargowise systems is preferred

+ Proficient in Microsoft applications (Microsoft Word & Excel)

+ Strong organizational and time management, ability to work in a fast-paced environment with time-sensitive deadlines

+ Solid knowledge of domestic and international geography including countries, major cities and airports.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.