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Global Markets, Business Support Manager

New York, New York

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Overview

This role is part of the Global Markets Change Management (GM CM) team. The Global Markets Change Management (GM CM) team is responsible for the business planning and delivery of complex, front-to-back change for Global Markets. We are a diverse, high-performing team that partners with Trading, Sales, Operations, Technology, Legal, and Compliance to implement sustainable solutions across the Global Markets organization. We manage global programs with multi-jurisdictional impacts, ensuring alignment with regulatory requirements and strategic business goals. The team also supports the strategic business planning process for Global Markets where careful preparation and planning are required to ensure the department and business priorities are aligned and funded appropriately for the continued success of the business. Team members act as thought leaders, business analysts, project managers, and change agents who thrive in fast-paced, dynamic environments.

The ideal candidate will have experience leading large, complex business initiatives and an understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects.

Key Responsibilities

As a Change Manager/Project Lead within GMCM, you will:

+ Manage and deliver regulatory and strategic change initiatives from inception to implementation.

+ Support the Business Planning process through coordinating the submissions, reviews and communication throughout the process.

+ Develop and execute program/project roadmaps, including discrete workstreams and dependencies.

+ Collaborate with Business, Legal, Compliance, Operations, and Technology to develop project objectives, risks, and execution strategies.

+ Review legal and regulatory requirements to assess business impact, and formulate appropriate action plans in response.

+ Facilitate governance routines and steering committees to ensure project transparency and issue escalation.

+ Coordinate cross-border and cross-legal-entity implementation efforts to maintain alignment and consistency.

+ Lead or support the development of training materials and communications to support regulatory readiness.

+ Document project decisions, deliverables, and process walkthroughs to ensure a robust audit trail.

+ Drive clear and effective communication across workstreams and produce high-quality documentation, including project plans, project decisions, business requirements, and training materials.

+ Proactively escalate issues and facilitate senior management decision-making as needed.

+ Identify, track and resolve issues and risks related to the initiative.

+ Review and track financial costs related to the Global Markets initiatives.

+ Utilize data analytics to drive business insights, inform decisions, and report on program progress and impact.

Preferred Qualifications

+ Strong comfort and familiarity with GM businesses (FICC, Equities, PB, F&O, etc.)

+ Strong understanding of AMRS Regulations, such as CFTC, SEC and FINRA rules

+ Program/project management experience with demonstrated ability to build project roadmaps, manage several key stakeholders and take ownership for delivery.

+ Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership. Speaks clearly, concisely, and knows the audience. Can recognize when less is more, and when more is needed and adjust real-time.

+ Excellent critical thinking/problem solving skills with the ability to analyze complex data from multiple sources and objectively make reasoned judgment. Additionally, able to present outcome or results of the analysis in a clear and understandable manner.

+ Takes initiative and demonstrates a focused desire to understand responsibilities and drive/implement improvements.

+ Strong attention to detail

+ Able to adapt to changing business/regulatory environments.

+ Experience working with technical teams and translating technical concepts to business audiences.

+ Must be able to work well in collaborative team environment, but also independently run initiatives.

+ Excellent time management skills. Understands dependencies and the difference between critical path deliverables and those that are not. Understands the impacts of schedule delays on financials, risk, and strategy and can balance the need for escalation with non-impacting schedule misses and escalate appropriately when necessary or manage it independently when escalation is not needed.

+ Proficiency in Excel, Word, and Power Point

+ Proficient in data aggregation, integration, and analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.