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Director, Business Systems (Data Analytics & AI)

Job ID:

250409

Location:

DC - L'Enfant Plaza

Full/Part Time:

Full-Time

Posting Open-Close

05/14/2025

-

05/19/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

Department Marketing Statement

We're seeking an experienced technical leader with a proven track record of defining and driving enterprise data strategies. This position is responsible for developing an overall strategy for transforming WMATA¿s data-driven decision-making capabilities to orchestrate, integrate and manage data pipelines across a wide range of data sources and supporting a robust infrastructure that supports analytics and reporting needs. The ideal candidate will be able to define an enterprise data strategy, delivering secure and scalable solutions.

This role leads teams involved in data transformation, data warehouse management, data pipeline development, data governance, and developing/maintaining an analytics infrastructure that support both enterprise and open-source tools. At the same time, this role is responsible for continued development and evolution of our data architecture towards a modern, modular, cloud-centric data stack that supports analysis and reporting to support digital modernization efforts.

This is a leadership role that requires working across different teams within Digital Modernization and across the authority. Experience with government or large-scale organizations in enterprise business systems, business intelligence and data warehousing and governance are essential. Experience with transit data systems and cloud-based environments (Azure and Oracle) would be valuable, as would expertise in managing multiple reporting tools or implementing complex data management strategies. The successful candidate will build a foundation that allows us to derive maximum value from our data while maintaining security, compliance, and usability.

Minimum Qualifications

Education

+ Bachelor¿s degree in Information Technology, Business Administration or a related field.

+ In lieu of a non-technical or non-business-related degree an additional five (5) years of experience in software development life cycle, change management, IT governance, performance metrics, managing and implementing company ¿wide IT policies are required

Experience

+ Fifteen (15) years of experience working in, software development life cycle, change management, IT governance, performance metrics, managing and implementing company¿wide IT policies

Certification/Licensure

+ N/A

Preferred

+ **Education**

+ Master¿s degree in Business Administration or Information Technology

+ **Certification/Licensure**

+ Project Management Professional (PMP), PMBOK

+ Lean Six Sigma Green Belt

+ CMMI Certification

+ ITIL Foundation Certification

+ ISO 9001 -2015 Certification

+ Risk Management

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Information Technology (IT) Director, Business Systems job is a highly skilled senior management role that is intimately familiar with Transportation industry and IT modernization initiatives. The incumbent is responsible for leading all aspects of IT delivery activities across a portfolio of applications supporting Washington Metropolitan Area Transit Authority (WMATA) Business units. More specifically, the Director, Business Systems leads all components of program management disciplines including budget management, staffing, customer satisfaction and relationship management.

Essential Functions

+ Leads the software engineering, Business Intelligence (BI) and system development efforts in support of WMATA Business systems. More specifically, responsible for managing the relationship with the business community and leads IT resources to accomplish the objectives set for given programs. Plans and monitors programs by coordinating resources across all project teams and allocating funds as necessary.

+ Works with WMATA Business Sponsors to understand their interests and needs and ensures that the program meets their specific needs and requirements over time. Manages the program budget, monitors expenditure and ensures the program achieves its financial & business goals.

+ Ensures the appropriate solutions are developed and deployed on time for the business community. Manages risk and takes corrective measures to resolve issues.

+ Ensures stable operating conditions and greater system up-time of large Systems (such as ERP).

+ Implements Industry best practices of enterprise Software development life cycle management and standard tools that meets the business goals and vision of Department of Information Technology to obtain economies of scale, re­ establish mission focus, and reduce operational risk.

+ Establishes the appropriate procedures and practices to ensure that common practices and policies are applied across the family of systems and solutions. Partners with the other IT leaders to leverage common tools and techniques across the solution offerings.

+ Develops and implements strategy for the program team, including developing a robust risk mitigation plan. Reports on program performance to IT leadership team.

+ Plans, organizes, analyzes, evaluates, and controls application development programs assigned through application of project management principles, practices, and techniques. In collaboration with Information Technology Management develops plans and schedules, estimates resources requirements, defines milestones and deliverables, monitors activities, and evaluates and reports on accomplishments.

+ Identifies alternative solutions to unique business problems, integrates the work of others as a team or project, and predicts future environments or the impact on future processing.

+ Keeps abreast of current practices and trends in application development and information technology management. Participates in defining technological strategic direction to Department of Information Technology IT to ensure industry best practices are met, followed, and implemented. Acts as a liaison between the IT and regional leaders in application development projects.

+ Guides Authority technology solutions for business problems. Assists offices in the identification of IT resource consolidation, IT efficiencies, and leverages existing technology and resources. Assists offices in their efforts to conduct information planning, develops information technology strategies, designs information technology solutions that align with IT strategic direction, standards and develops information technology procurement such as develop Requests for Proposal (RFPs) and Requests for Information (RFI¿s) related to the tools and professional services needed specific to the Program/Project need. Understanding of Federal/WMATA Contract Officers Technical Representative (COTR) process and procedure.

+ Monitors the financial performance of assigned application development projects within IT office budget guidelines. Manages and forecasts technical infrastructure and maintenance budget for large ERP systems. Monitors activities of consultants and contractors employed on application development projects. Manages software procurement and maintenance contracts, consults with peers regarding hardware acquisitions as appropriate. Conducts technical review, assessment and recommendation for all Remote Area Power System (RAPS) from Department of Information Technology.

+ Directs the support of the Authority's enterprise-wide mission critical software applications; procurement, human resources, financial applications, data warehouse and materials, data, and interfaces for ERP applications. Executes Software Quality Assurance and Configuration Management policies and procedures for all managed software/systems under their purview. Coordinates software changes and upgrades with vendors and other departments. Ensures day- to- day technical operability of ERP systems. Works with technical support to resolve system outages.

Other Functions

+ Assists Authority with technology management improvement.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.