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Description

About Us:

USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.

Job Title: Supervisor, Exterior Services

Job Summary:

Manage the day-to-day activities and performance of a team that plans and ensures execution of services for exterior facilities meets and exceeds customer expectations. Serve as an operational point of contact between the client(s) and USM Account Management. Responsible for ensuring that contractor services are coordinated efficiently and effectively and for responding to customer service requests electronically and/or over the telephone in a complete and timely manner

Essential Duties and Responsibilities:

+ Provide day-to-day coaching and counseling to a team of Coordinators which will vary significantly based on seasonal demand and weather-related events

+ Establish regular and ongoing communication with the client’s Facilities Management team, as well as internal colleagues

+ Ensure client specific operational Service Level Agreements (SLAs) are achieved

+ Build and maintain relationships with both internal and external customers and work with them to meet or exceed their expectations

+ Demonstrate a genuine willingness to learn from feedback and experience, and change behavior as a result

+ Conduct monthly “close” review in collaboration with Finance group

+ Act as a point of escalation for contractors, clients, and internal partners to achieve an effective resolution

+ Assess and implement continuous improvement initiatives

+ Review and approve payroll submission for team members

Qualifications:

+ Minimum BS/BA degree in Business related field or the equivalent in education and work experience

+ Call center management and/or previous direct management experience of at least 5 -10 people within the past 5 years preferred

+ Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with locations operations seven days a week. Must be able to work nights, weekends, and holidays IF needed

+ Experience in Landscaping/Snow Removal and building repair and maintenance, or trades, such as HVAC, Floor Care, Electrical, Plumbing, and/or Roofing preferred

+ Bi-lingual communication skills (Spanish/English) a plus

+ Advanced level proficiency in Excel

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we** **offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.