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Health Professional III- MHTL Compliance Specialist

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Health Professional III- MHTL Compliance Specialist

Salary

$30.51 - $36.05 Hourly

Location

Denver, CO

Job Type

Full Time

Job Number

IIC 00462 05/14/25

Department

Colorado Department of Human Services

Division

OBH - CMHIFL

Opening Date

05/14/2025

Closing Date

5/28/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

3824 W Princeton Circle, Denver CO 80236

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open to Colorado residents only

About the Mental Health Transitional Living Homes

The CDHS Office of Civil and Forensic Mental Health’s Transitional Living Homes Program was created to increase bed capacity for persons in need of residential behavioral health treatment. House Bill (HB) 22-1303 has authorized new beds to be used for persons needing residential services at a less restrictive level of care and to reduce and eliminate the backlog of such persons in more restrictive settings. HB 22-1303 directs the Department of human services (department) and the Department of health care and Policy Financing to create, develop, or contract to add at least 125 additional beds at mental health residential treatment facilities (treatment facilities) throughout the state for adults in need of ongoing supportive services. The bill also requires that the department renovate a building at the mental health hospital at Fort Logan to create at least 16 additional civil beds for such persons. These beds serve as a step-down option from inpatient care and as a step-up when deemed medically necessary and lower-level of care settings can no longer adequately and safely provide effective care.

Description of Job

About the Position:

This position exists to conduct follow-up regarding grievances, investigate incident reports accordingly, review and analyze data and share with the MHTL Homes team for collaborative discussions, and to provide an analytical and evaluative perspective regarding data. The Compliance Specialist is responsible for implementing the MHTL Home’s established process and operation of the grievance resolution process, and moderates the process through problem solving and making recommendations to improve response. Duties in this position include:

Complaint/Grievance Resolution:

+ receive written or verbal client complaints assigned to them by the Supervisor or Facility Director, and strictly adhering to established timelines, will meet with the client and,

when appropriate, their family and thoroughly investigate the concern, when needed, this may involve interviewing numerous people (e.g., staff, other clients) to fully understand the concern and to formulate an appropriate response

+ responsible for negotiating a complaint resolution that is satisfactory to the client, but also something that can feasibly and legally be honored by the MHTL Homes based on the validity and scope of the request and the resources available to the MHTL Homes

+ ensures that all steps of the assigned complaint or grievance process are accurately and completely documented, and the established timeframes are maintained

+ shared responsibility for this process to address the client’s grievance as the Compliance Specialist

+ addresses all referred grievances that are unresolved at the MHTL Homes; review all information gathered for the purpose of the grievance resolution process, meet personally with the client within the timeframes, and determine if relief can be granted. If the grievance is unresolved as determined by the client, they will forward the grievance to the Supervisor or Facility Director to process at the next level

Incident/Occurrence Investigation and Reporting:

+ Develop protocols for ongoing implementation and oversight of the MHTL Homes Critical Incident Reporting requirements

+ collects, reports data related to MHTL Homes incidents in order to improve client and staff safety, data is reported to the MHTL Homes Data Analyst. In the beginning stages of any investigation of incidents determines which events constitute an occurrence that must be reported through the iNotify database to Executive Management of OCFMH, MHTL Homes leadership, including the MHTL Homes Supervisor, Facility Director, and Division Director. Investigates and conducts mini root cause analyses into the incidents to further determine which incidents rise to the level of reportability to the Behavioral Health Administration (BHA), per Behavioral Health Entity (BHE) rules and regulations

+ provides input into decisions such as recommendations for process improvement measures and recommendations for follow up action plans with pertinent staff members

+ Investigates and develops follow-up reports on any occurrence that meets the criteria, which includes, but is not limited to, visual review of video footage, performing interviews with staff and clients, documenting interviews, and reviewing documentation

+ provides final reporting of the investigation outcome to the MHTL Homes leadership

+ involved in Root Cause Analyses for critical incidents investigations when necessary

+ required to complete emergency physical intervention/restraint training (CTI) and CPR

+ collaborates with and advises MHTL Homes leadership with regards to the need to respond to and investigate serious allegations that may require immediate response of an appointing authority to determine and develop an appropriate action to keep clients safe at all times

+ analyze and attempt to reconcile apparent discrepancies within information resources available to them. Such actions may include client transfer to another MHTL Home, and when indicated, corrective or disciplinary action for staff which can include recommendations to place a staff member on immediate authorized leave or permanent reassignment to another MHTL Home to assure client safety

+ Formulates recommendations for change or improvement in operating procedures and processes

+ responsible for establishing relationships with community agencies and developing comprehensive contacts to utilize for facilitation of referrals for discharge and transition planning purposes

+ analyze patient needs and various office services and procedures to develop and implement protocols for the MHTL Homes regarding client placement processes

+ participates in education and training, remains current in multiple system agencies and community entry points, updates internal protocols and processes, and shares resources with MHTL Homes Team

Electronic Record Audit/Survey Readiness:

+ participates in review of the Electronic Records to ensure all necessary documentation per regulatory authority is present in the client’s electronic record and complete. These audits mimic the survey methodology employed by BHA during on-site surveys and involve a detailed audit of the electronic records for each client at each MHTL

+ assists in the preparation for all onsite survey activities, which may also include meeting with surveyors and assisting them in the use of the electronic records for their auditing purposes

+ assists with ongoing policy and procedure updates based on the results or outcomes of surveys

Other Duties as Assigned:

+ Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Six (6) years of relevant experience with at least 1 year of experience in healthcare compliance and regulatory affairs within a mental health or healthcare environment

OR

A combination of related education in Health or human/ social services and experience in healthcare compliance and regulatory affairs within a mental health or healthcare environment

equal tosix (6) years.

Conditions of employment:

+ CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

+ Valid Colorado Driver’s License

+ May need to travel to other state locations, transport patients to community appointments

+ Travel –This position may require travel to the various state-run MHTL Homes and to in-person meetings and/or team building activities.

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program (https://coloradostateofhealth.com/)

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

Toll Free Applicant Technical Support

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

02

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

03

Please identify the number of years of experience you have in managing and responding to complaint/ grievances. Describe your process in managing and resolving complaints and grievances.

04

Please identify the number of years of experience you have in reviewing and following up on incident reporting within a behavioral healthcare setting. Describe your process for reviewing, tracking, and following up on such incidents.

05

Please identify the number of years of experience you have in conducting quality and/or quantitative audits of client records. Describe your process for reviewing documentation against regulatory standards, documenting these audits, and your follow-up process.

06

Why are you interested in this role?

Required Question

Employer

State of Colorado

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Website

https://careers.colorado.gov/

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