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Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)

What We Offer: 

The Fulfillment Associate - Filing & Document Mgmt. role offers growth potential opportunities, professional development, an engaging small team environment, a convenient location w/ parking, and amazing benefits.

What You'll be Doing:

As a Fulfillment Associate - Filing & Document Mgmt., you will ensure customer orders are processed efficiently and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes. You will work with our small and friendly team and contribute to our many daily tasks that involve multi-tasking, working independently and collaboratively, utilizing a variety of computer skills, and participating in our team meetings by offering suggestions and ideas to increase team productivity and efficiency.

**Our Location:** 6815 Saukview Drive, St. Cloud, MN 56303

**Hours:** 8:30 a.m. - 5:00 p.m., Monday - Friday (Shift includes an 1/2-hour lunch break and two 15-minute breaks).

Key Tasks: 

+ Form strong relationships with internal/external customers, vendors and jurisdictional agencies

+ Perform searches, document retrieval, document preparation and execution, filings

+ Assist internal/external customers and/or vendors with order fulfillment and problem resolution

+ Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options to customers, team members and/or vendors

+ Assist w/ recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results

+ Employee may need to lift a maximum of 50 pounds (Standard office environment)

+ Being available to help the team during the busy seasons and work overtime

+ Process and manage customer orders.

+ Coordinate shipping and logistics.

+ Communicate with third-party vendors for order fulfillment.

+ Conduct regular inventory checks and updates.

+ Maintain operational documents and records.

+ Assist in preparing volume and demand planning analyses.

+ Address customer inquiries with enhanced responsiveness.

+ Identify and report operational inefficiencies.

+ Support the team with administrative tasks.

+ Assist in training new team members on basic tasks.

You're a Great Fit if You Have:

+ Knowledge of Microsoft Office Suite applications including Word, Excel and Outlook, along with excellent data entry skills.

+ Excellent written and verbal communication skills.

+ Collaboration and Training: Skill in working with and supporting team members.

+ Strong multitasking skills and are able to problem solve.

+ Excellent analytical, organizational, and time management skills.

+ Thrive in a fast-paced, high-energy environment.

+ Advanced Order Entry Systems: Proficiency in more complex order entry tasks.

+ Inventory Management: Understanding of basic inventory management principles.

+ Vendor Coordination: Ability to communicate effectively with third-party vendors.

+ Documentation and Reporting: Enhanced ability to maintain accurate records.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.