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ATS Company: ATS Corporation

Requisition ID: 14793

Location:

Guaynabo, PR, US, 00968-8058 Charlotte, NC, US, 28277 Augusta, ME, US, 04330 Raleigh, NC, US, 27603 Columbia, SC, US, 29201

Date: May 12, 2025

Field Service Representative - Electro Mechanical

Overview

This role will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and electrical customer issues.

Job Responsibilities

+ Operate machinery to demonstrate equipment operation and analyze malfunctions.

+ Travel to both domestic and international customer locations for long and short-term support

+ When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager.

+ Coordinate 3rd party vendors and assist in resolving technical issues.

+ Follow ATS and customer’s plant and safety regulations while at their facility.

+ Complete detailed Service Report for the services provided on a daily/weekly basis

+ Be available to be on-call on a rotational basis.

+ Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.

+ Collect and assemble all necessary technical information and customer specifications to prepare for service scope.

+ Facilitate warranty/non-warranty claims with the customer.

+ Coordinate service projects including team meetings, schedule and financials as required.

+ Assist others and take on temporary or permanent assignments as requested by the Service Manager.

+ Maintain up-to-date knowledge on current products and equipment used at ATS

+ Responsible for meeting or exceeding customer expectations in an efficient manner.

+ Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment.

+ Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

+ Adhere to all ATS health and safety rules and procedures.

+ Follow customer’s plant and safety regulations while at their facility.

Qualifications

+ A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent

+ 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)

+ An excellent understanding of pneumatics and hydraulics with basic electrical and system control

+ Aptitude to read drawings, reference manuals & assembly system instruction guides

+ Well versed with troubleshooting of mechanical systems

+ Experience in working with customers to resolve problems

+ Proficient with Microsoft Word, Outlook, & Excel

+ Ability to read, speak, write, & understand English in a professional manner

+ Strong initiative, innovative, and keen attention to detail

+ Ability to work effectively in fast-paced environment

+ Excellent interpersonal & communication skills

+ Ability and willingness to travel up to 95%

+ Willingness & ability to be on-call on a rotational basis

+ Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function

Health, Safety and Environment

+ Work in compliance with divisional health, safety and environmental procedures.

+ Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.

+ Report any unsafe conditions or unsafe acts.

+ Report defects in any equipment or protective device.

+ Ensure that the required protective equipment is used for the assigned tasks.

+ Attend all required health, safety, and environmental training.

+ Report any accidents/incidents to supervisor.

+ Assist in investigating accidents/incidents.

+ Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

+ Work in compliance with divisional health, safety and environmental procedures.

+ Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.

+ Report any unsafe conditions or unsafe acts.

+ Report defects in any equipment or protective device.

+ Ensure that the required protective equipment is used for the assigned tasks.

+ Attend all required health, safety, and environmental training.

+ Report any accidents/incidents to supervisor.

+ Assist in investigating accidents/incidents.

+ Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.